Name That Acronym!
ATTY
What is Attorney?
NOC
What is Non-Owned Car?
I got a phone call from the claimant about his repairs, he wanted to let us know he authorizes the shop to use new parts and is fine with covering the out of pocket extra costs.
RCF CLMT RE: repairs ADV he AUTH OEM parts & U/S OOP.
The agents office, Beth, called on behalf of their insured John Doe to check and see if a claim had been filed under his policy, I checked using their name and the date of loss and found no active claim so I transferred the call to the department to file a claim
(there would be no claim to write this note on technically, this is just for the activity)
RCF A/O s/w Beth OBO their NI John Doe to see if claim filed under his POL, searched name & DOL, no results, T/F to Auto ILR.
RCF A/O S/W AGT Jeff RE: incorrect DOL
R: Sent POL request, corrected DOL.
Received phone call from agents office and spoke with the Agent of record, Jeff, he explained the date of loss was incorrect in ECS and needed to be three days prior, corrected the date of loss.
ILOWB
What is Improper Lookout While Backing?
RHT
What is Right Hand Turn?
I placed a phone call to the non select service shop to re-explain the estimate assist process, I spoke with Bob and provided the email, fax, and phone number to ASI for them to submit their estimate and photos.
TCT NPS RE: EXPL EA process, provided ASI email & PH# to submit EST & PIC.
I got a call from the insured Brenda letting us know their daughter Alice was a permissive user of the insured vehicle, I was able to verify coverage and updated the claim.
RCF NI Brenda RE: DD Alice, confirmed DD PERM USER & VRFY COV & updated claim.
RCF Rick w/OIC RE: LIAB decision, EXPL SF accepted 100% & handling repairs w/CLMT. NFHR
Received call from Rick with the other insurance company in regards to the liability decision // Explained that SF has accepted LIAB and handling repairs with the claimant. No further handling required.
LOU
What is Loss of Use?
SOL
What is Statute of Limitations?
I called the insured Betty for the quality first contact and obtained the full facts of loss, I was able to make a liability decision, and set the insured up with repairs at a select service facility, I also completed the rental track and set her up at Hertz. I then called the claimant, Boris, and let them know of the liability decision and also set them up in repairs. They chose a non program shop and an estimate assist assignment was sent to them, no rental needed.
TCT NI Betty #1234 completed QFC, EST LIAB, read ADSP/RWT, sent SS & HRAC assignments, TCT COD Boris #2345 ADV of LIAB, read ADSP, sent EA assignment, RWT declined.
(Assume Chelsea has permission to handle)
I received a phone call from Chelsea, who was driving our insured's vehicle in the loss when she borrowed it for groceries . She was calling to ask the deductible amount since she is paying it for our insured, I reviewed the policy & explained the collision coverage that has a five hundred dollar deductible, she understood and disconnected call. No need to update pending or calendar.
RCF DD Chelsea reg DED, REV'D POL, EXPL G500, DD U/S & D/C. NAR.
RCF OIC s/w Courtney ADV she found NI 100% A/F FTOTCD.
While in phones, I received a phone call from the other insurance company and spoke with Courtney. She advised they found our insured 100% at fault for failure to obey the traffic control device.
FTRSTAA
What is Failure To Reduce Speed to Avoid an Accident?
U/R
What is Underwriting Review?
(MI loss)
I placed a call to Geico to confirm if a claim had been filed and to see if No Fault applies in this claim. I spoke with a rep named Jason who let me know the customer does carry the 3 Michigan requirements, after that I called the agents office with Kiana, to update them saying no fault applies and to assist the insured with their mini tort claim. I then forwarded the police report and estimate.
TCT OIC Geico RE: tort immunity s/w Jason adv NF applies, TCT A/O s/w Kiana EXPL NF applies & to assist NI w/MT. FWD PR & EST to A/O.
I worked a file note task from the subrogation department stating the other insurance company denied the demand due to the fact it was not a covered driver, so we need to look into uninsured motorist. Uninsured motorist does show on the policy strip, so I ran the uninsured motorist tool and it said to reassign the claim to property so I did.
FN Task; REV'D SUB FN ADV OIC denied LIAB as CD not covered, REV'D POL strip, U1 shows, ran UPD tool. R/A to CS.
REV'D AEA VIS FN ADV COD claiming AD to PS front bumper, POI DS fender, AD potentially UPD, TCT COD Jerry #5678 VRFY DMG, he EXPL V2 P/U next to curb & pushed into it causing AD, REV'D LOL PIC, VRFY curb, added DMG to assignment.
Reviewed the estimatics file note stating the claimant owner driver is also claiming damage to the front right lower corner of the bumper, but the point of impact in the loss was to the driver side fender of the claimants vehicle. The estimator thinks it could potentially be unrelated prior damage. I called the customer to verify the damages and see how it could have all happened at once, he explained when our insured struck his vehicle on the drivers side it pushed his car into the curb he was parked next to, causing damage to the passenger side bumper lower corner. I reviewed the location photos we had, see there is a curb where the vehicle was parked, and confirmed it was one loss. I updated all of the damages and assignment.
NON-OEM
What is Non-Original Equipment Manufacturer?
CRASH
What is Claims Research Auto Support Hotline?
We got a call from Sidney with Agero informing us he was not able to drop off the vehicle to the non select service shop that the named insured selected as their lot is full. Agero needs a new shop destination as the vehicle is sitting in the storage lot occurring storage fees. We called the NI and he stated he does not know where to take it as he does not have another shop in mind, so I sent the text option with all of the shops we work with in the area. I let him know we will not cover storage fees after tomorrow and send the accompanying letter. He will call back with repair facility choice by the end of the day.
TCF Agero s/w Sidney ADV NPS lot full, need new b/s choice as V1 incurring storage fees, TCT NI EXPL LDS in 2 days & sent letter, NI U/S & WCB by EOD w/shop choice.
I worked the reopen claim task and reviewed the file notes. I discovered the claim was reopened due to a police report that came in but the information from the report was not updated in the claim. I reviewed the police report, added the insured passenger, the claimant driver, the claimant passenger, the other insurance carrier and the vehicle information for both vehicle two and vehicle 3. I also attempted a quality first contact with the claimant driver. The claimant driver did not answer so I left a message for them to call back on their voicemail. I sent them a no contact letter. I also updated the calendar and pending to include the jurisdictional requirements for that state.
Working Reopen Claims // REV'D claim & FNs, claim reopened due to PR REC'D but no INFO updated, REV'D PR & updated I/P, CD, CP, OIC and V2 & V3 INFO, TCT CD 1st attempt QFC LMOVM & sent no contact LTR. Updated CAL & pending to reflect JR
RCF CLMT RE: INSP & R // Ran IOT, read ADSP/RWT, EXPL SS, VIS, & EA, S/U SS, S/U ARMS w/HRAC, EXPL security deposit & CDW, SLP, PAI. Updated CAL & pending to reflect JR.
Received a call from the claimant in regards to inspection options and repairs, ran Inspection Options Tool & read Auto Damage Service Program and Rental Word Track, explained Select Service, Vehicle Inspection Site, and Estimate Assist. Set Up Select Service, set up Hertz rent a car, explained security deposit, Collision Damage Waiver, Supplemental Liability Protection, and Personal Accident Insurance. Updated Calendar and pending to reflect jurisdictional requirements for that state.