TYPES OF BETS
Betting on this simply means betting on who will win the game outright.
What is the Money Line?
Betting that the score will be over/under the established total points for the betting market.
What is an over under or total bet?
refers to the outright champion of the event in racing
What is the race winner?
We must do this at least twice during the call.
What is say the customers name?
What 3 things must be turned on in order to place bets on the app?
What is WIFI, LOCATION and GPS ?
a bet on the occurrence or non-occurrence of an event within a game that is not directly linked to the outcome of the game.
What is a Prop/ Proposition bet?
the number of points by which a team is favored to win by
What is a point spread?
refers to the +/- 1.5 goal BLANKK in every game. The favorite will always be -1.5 goals on the goal BLANKKK and the underdog will always be +1.5 goals on the goal line.
What is the Goal line?
What do we do after the customer tells us their issue?
We reiterate the problem by explaining we would be more than happy to help with (reiteration of the problem)
I have a VPN enable on my phone, what should I do to place bets on the app?
Disable the VPN in order to access the wagering option.
A bettor selects two or more outcomes to occur and for the bet to win, all the outcomes must be true
What is a Parlay?
Oddsmakers will create certain head-to-head player sets for each tournament
What is a match-up winner?
The draw option of the wager is considered a winner if both teams are tied at the end of regulation for the wagering period.
What is a three way money line?
(educate the customer) Let them know that they will need to upload ID documents as well in order to withdraw their winnings.
My phone is jailbroken how can I access the wagering option on the ap?
You must reset your phone back to its factory settings or use another device.
placing bets on the game as it is being played
What is In Play Bets?
bets placed on which player will be in the lead after round one
What is the round Leader?
WHAT ARE THESE EXAMPLES OF?
1. TKO - Technical Knockout
2. KO - Knockout
3. DQ - Disqualification
4. Win on Decision, Technical
5. Win on Decision, Points
6. Submission
7. No Contest
What is Winning Method?
Elite and The score are the 2 ways we will BLANKK the call/Chat.
What is brand?
I am trying to place bets from the empire state building but it will not let me... whats wrong?
You can only place bets from NJ
A line in a hockey game refers to the +/- 1.5 goal line in every game
What is the Puck Line?
the outright champion of the event
What is a tournament winner?
allows bettors the opportunity to place wagers on the over/under of the total combined goals scored across all teams playing on a given day.
What is the Grand Salami?
We must gather these in order to make sure we are speaking to the account holder?
What is verification/ PII?
A yellow banner will pop up if there is a network error on our end. What will we inform the customer to do in this situation?
We will apologize for the inconvenience but advise they must wait for the network issue to be fixed and try to place the bet later. If its a very loyal but irate customer we might offer a free bet.