WF1
The cough station includes surgical masks, flyer, hand sanitizer and __________________.
Tissue
When changing a patient’s appointment type that has a different time duration, the process you use is
Reschedule versus Edit
What type of medical requests should be handled by the clinic?
doctor to doctor medical record requests
The number of rings before the phone is answered by the PSS?
3 rings
What appointment type is still in the drop down menu that is no longer being used?
Hospital Follow-up
What hours can patients call the clinic?
24/7
The pertinent information to gather from a patient with acute symptoms?
name, telephone number, symptoms
What should be checked for every HMO patient?
PCP
How much money should be left in your cash drawer at the end of the day?
$50 per cash box + change
When scheduling an appointment, you should review what?
full clinic schedule
At the time of check-in, we should attempt to collect what four things from a Revenue Cycle perspective
co-pay, outstanding balance, deductible, co-insurance
Why is it important to identify who is requesting medical records?
HIPAA
What insurances get a CV?
Medicare Advantage
What 2 communications efforts should occur for no show appointments?
contact the patient and notify the provider/team
When talking on the phone, this trick makes you sound more happy/friendly.
Smiling while you speak.