ACIS BI
What is BI used for?
It is basically used as an overview of what customer currently has, similar to BOCRIS on SE
What is ASON used for?
Ordering system
How Do I gain access to ESON?
Start option and typing ESON
What system do we sell Mobility?
OPUS
What system do we use to order DTV?
Sara Plus
On what F key is the CSR screen?
F5
Where will you open up ASON from?
Eson Tabs
What does POTS mean?
Plain Old Telephone Service
What is AWB?
AT&T Wireless Broadband
What is the cheapest package?
Business Select at 29.99 + 7.00 dollar reciever
What is the F1 key used for?
Nothing :(
How many order statuses exist?
7
What is the white stack of paper used for?
Create a new customer
Where can we calculate plans and equipment?
Business Rate Calculator
Do we offer 3 months worth of Starz, showtime, HBO and Cinemax for free?
No, this is only riz
How many POT lines can we add on a new account?
19
How much is a M2M for BLCA rate in IL?
117
What is the bright yellow folder used for?
Close customer
What is 2 of the phones that we offer for free?
Iphone 7 and LG Q
How much is the lowest down payment if the credit check is bad?
300
Explain to me step by step on how to submit a note on BI
1- F8 screen
2- Tab
3- Customer Name
4- Tab and type in note
5- Under type, type in PERM
6- Enter
7- Keep typing, go to notation and type note, under type, type MORE, and hit enter
What is the class of service in WI?
BWL
How many accounts can we have opened at the same time on ESON?
One at a time
Does Mobility qualify me for AFL under a tablet and plan at 29.99?
No
How is the 300 dollar down payment returned if the credit check is bad?
5 dollars per month for the next 60 months