About FW
What year did FairWarning start?
2004
What is the purpose of the CSM role?
Ensure health, adoption, and escalation.
Who was the newest customer?
Alberta.
What webinar series do we use to educate customers and prospects?
Executive Series
What industries do we serve?
Healthcare, FinServ, and emerging markets
What industries do we serve?
Healthcare, FinServ, and Emerging Markets
What are key dashboards we track?
Customer 360 - Health and Sales.
Who was the first customer?
Bayfront
What monthly report is delivered to customers summarizing their usage and adoption?
Effectiveness Report
What are the common titles of the end-user within the healthcare customers?
CPO, CISO, privacy analyst
What does FW do ?
user activity monitoring
Who are our Sr. CSMs?
Nate, Mina, Trese, and You.
Who is the largest not-for-profit customer in terms of hospitals?
Ascension
What is the name of a project mangement-like tool within Salesforce to help CSM manage customer goals?
Success Plans
What is the name of the healthcare regulation FairWarning maps to?
HIPAA
Who is FairWaring's new CEO?
Ed Holmes
What are the 4 areas of the performance reviews?
Product, CSM, Sales, Teamwork
Name the local customers.
Baycare, TGH, USF, Moffitt, JHAC
What is the name of the CSM team's weekly meeting?
C360
What was the name of the program to incentivize health systems to adoption EHRs?
Meaningful Use
What products and services do we offer?
PPI, MPS, cloud applications
What are the upsell quota, retention, and NPS goals for the team?
$2.8MM upsell quota, 95% retention, 50 NPS
120 - 130.
What is the name of our formal certification training?
FairWarning Ready
What agency enforces HIPAA?
OCR (Office for Civil Rights)