Financial Management
IT expenses such as software and hardware maintenance are examples of this type of financial category.
What is Opex?
The first phase of any project is known as this.
What is pre-project?
What is the BRM or Business Relationship Manager?
All changes made to a production system must have one of these associated with it.
What is a Change Request?
Most affiliates use this as their first point of contact for any new incident.
What is a Helpdesk?
Payments related to projects are typically categorized as this type of expense.
What is Capex?
When a project is completed it is important to include a formal review in this phase of the project.
What is close-down?
This person is typically someone from the Business who finalizes decisions on the requirements of the demand.
What is the Sponsor?
This meeting is held to review and discuss major changes.
What is the CAB?
Any issue with a Tier 1 application that results in an outage of more than 30min is known as this type of incident.
What is a major incident?
This is the name of the expense typically recorded to allocate a tangible assets cost over its useful life.
What is Depreciation?
A typical project method that goes from start to finish through all phases is known as this.
What is Waterfall?
The ability to report on Demand status is typically known as one of these.
What is a metric or KPI?
These are the two types of changes entered into a change management system.
What is Major and Minor?
FCR is also known as this.
What is first call resolution?
Validating financial information is typically the responsibility of this department.
What is Governance?
An important part of all projects must include input from these two areas to ensure there are no risks.
What is Security and Data Privacy?
Recurring demand that is not project related is often referred to as this.
The ability to report on successful changes is an example of one of these.
What is a metric or KPI?
Identifying the impact and urgency of an incident helps to do set this.
What is priority?
Input to the budget must come from these two areas of IT.
What is Operations and Solutions?
An iterative approach to planning and guiding projects is known as this type of method.
What is Agile?
Demand Management is usually aligned with this cycle of the fiscal year.
What is the Budget cycle?
This is the name given to any change that requires immediate implementation.
What is an Emergency change?
Properly managing incidents through the use of FCR and other initiatives is a measurement of this.
What is SLA?