Communication
Communication that flows from one level of an organization to a lower level.
What is downward communication?
The individual receiving direct and clear information about their effectiveness of their performance.
What is feedback?
Works better alone and independently.
What is an introvert?
Attempting to determine if an individual's behavior was caused internally or externally caused.
Attribution Theory
Conflict that hinders group performance.
What is dysfunctional conflict?
Network that facilitates leadership development.
What is wheel network?
The degree to which the job has a substantial impact on the lives or work of other people.
What is task significance?
MBTI relates to job satisfaction, motivation, commitment, and performance. (T/F)
What is false?
Attributing success to internal factors and blaming failure on external factors.
What is a disagreeable introvert?
5-20% of the population is anxious when put in a situation where they have to communicate with others.
What is communication apprehension?
Substantial freedom, independence, and determining procedures used at work.
What is autonomy?
Uses reason, logic, and critical analysis to make decisions.
What are thinkers?
People drastically overestimating their competence
What is overconfidence bias?
Win-win bargaining strategy.
What is integrative bargaining?
A style that is perceived as being believable and reliable.
What is the Grapevine?
Stable payment option for companies that allows employees to predict their income.
What is a salary?
These people approach tasks by planning and setting goals.
What are judgers?
The effect of holding high expectations which tends to improve performance.
What is the Pygmalion effect.
Process in which two or more parties exchange goods/services and attempt to agree on the exchange rate.
What is negotiation?
Blocking out information that contradicts your own belief or expectations.
What is selective perception?
Higher raises for top performers versus lower raises for poor performers.
What is merit pay?
These people work in bursts of energy.
Mental filtering of incoming stimuli to reduce it to a manageable level.
What is selective perception?
Conflict that relates to how work gets done.
What is process conflict?