Principles & See-Do-Get
What are the Principles?
Empathy and Clarity.
What is Probing?
Unsolicited questioning
Questions that make assumptions that are usually specific.
What do you NOT do in a good conversation?
Advise, Judge, Interpret, And Probe
Is this an example of a Good or Bad Conversation? Why?
Person A: " Today I am not feeling very confident."
Person B: "You would feel better about yourself if you actually wore makeup and tried harder."
Bad Conversation because they are giving them advice.
Making eye contact a good example of doing a persuasive presentation.
Yes
What is See?
Nothing is more important to a relationship then understanding.
What is Judging?
Blames you for your problems.
May be manipulative.
True/ False You should interrupt your friend while they are telling you about their problems.
False
Is this an example of a Good or Bad Conversation? Why?
Person A:(visibily upset)" I did not get the grade I expected in my essay."
Person B: "I can see your upset about the grade you got on your essay."
A good conversation because the person is reflecting their friends feeling.
What is the Main Idea of Module 14?
Presenting your ideas from your listeners point of view as well as your own.
What is Do?
Listen empathically.
Present ideas from your listeners' point of view as well as your own.
What is Advising?
Unsolicited advice.
What do you put for A and B?
You seem to feel... A... about... B...
A:Emotions
B:Problems or Issues
Is this an example of a Good or Bad Conversation?
Person A: "I just had the worst morning."
Person B: "I'm sorry to hear that. You must feel awful."
Good conversation
What is Module 13 mainly about?
Listening em-pathetically.
What is Get?
Better results and relationships with others through mutual understanding.
What is Interpreting?
Problem Solver.
Takes what you say and produces a connection to your current problem.
belittles your problems for the "real problem".
True/ False This is a good conversation
Person A: "Sometimes I feel as though I am going nowhere in life"
Person B:" (listening intently) "Why do you feel this way?"
True
Is this an example of a Good or Bad Conversation? Why?
Person A:" I'm so nervous about this test I did not have time to study."
Person B: "I cannot believe that you did not study for the test, you are probably going to fail."
Bad conversation because they are judging you.
Are these a characteristic of a good conversation, bad conversation or a persuasive presentation.
Speaking Clearly
Being genuine
Persuasive Presentation