Tasks
This task is used when a customer wants to make a payment in person.
What is "Pay in Person" Task
The process to do simple transfer from a Wal-Mart account to a capital one account
What is submit a Chordiant case to remove payment from account and place it on the other?
Screen used to credit fees/view statement
What is WCSA?
We are required by regulation to retain application information for _____ from the date of notification of the action taken (i.e., decision).
What is 25 months?
This task is used when a customer has questions on why they did not receive a remittance envelope with their statement.
What is "Payment Envelopes Suppressed " Task
The task we use when cardholder states account reported twice to credit bureaus
What is Initiate Credit Bureau Investigation Tier 2?
Screen used when card holder calls in to cancel pending BT
What is MBAL?
The amount of time applicant has to accept / reject the counter offer
What is 20 minutes?
This task is used when you encounter issues when attempting to make a Pay By Phone payment.
What is Pay by phone issues Task
The minimum purchase amount I need to make to use Quick Cash
What is "0.01"?
Screen used to remove past due restriction
What is MCAR?
Capital One may also decline an application if you have a pending or approved application in the last ____.
What is 6 months?
Use this page to assist customers who are potential victims of a scam.
What is "Potential Scam Handling" task
The response you would give if Walmart Associate wants to apply over the phone
What is "In order to take advantage of the Walmart Associate offer, you will need to apply for the card through OneWalmart"?
Used to remove reissue decline status code
What is MACI?
True or false: You can use voiance assistance to help customer apply for card
What is False?
This task is used when you add one too many debits or credits to a customer's account while servicing it.
What is "Correct Financial Adjustment Made in Error" Task?
The cardholder says they have a previously closed Walmart card but we are unable to pull up account with ssn and credit card number.
What is "Advise cardholder to call Synchrony bank for additional info on previously closed account"?
Screen used to reset grace period
What is MAFW?
The channels available for Walmart customers to apply for card
What are "in-store, digital, and phone"?