Monty
The order number/school appears in RED writing.
What color is the Online Bookstore order?
Where I add customer credit
What is Customer Service Admin?
End Users
What are customers referred as?
Higher ED, K12 and Direct Internet.
What is eCampus?
RCW
What is Return Credit Waiver?
Reset a shipping label
What is Rental Manager?
Solved
What is the status when the ticket is fully resolved?
Business Casual
What is the dress code?
Year 2019
What is eCampus 20 year anniversary?
RHOLD
What is a Rental Hold?
Verify students school funds
Pre-types responses for emails
What are Macros?
30 min before shift
What is the cut off time frame for emergency call in?
Kami Parsons
What is the receptionist name?
3-7 business day. (refund)
What is the refund time frame for a CC?
PO (Purchase order)
What are the 3 separate access points for Zendesk?
EJ, Daniel, Rosie, Kandice, Chris.
Who are my supervisors?
Blue and Yellow
What are the eCampus colors?
Course Start Date and/or Order Date
What dates are eligible for a refund within 30 day policy?
Decreasing the book amount.
#WMB
What is the tag for Where's my book?
Not permitted on floor
What is the cell phone policy?
Matt Montgomery
Who is the CEO?