Category 1
What additional field is required if a shipper processes a COD shipment?
(A) Shipper Paid checkbox (B) Declared Value field (C) Amount field (D) Description field
(C) Amount field - The Amount field is the additional required when shipping COD
Which service enables a shipper to change the delivery address of a shipment after EOD when the package has been picked up?
(A) UPS Returns (B) UPS Returns Exchange (C) Reverse Logistics (D) UPS Delivery Intercept
(D) UPS Delivery Intercept - UDI is the only alternative option available to a customer when he or she wishes to change the address on a package after EOD, and UPS has already picked up the package.
Where do you go in IRIS to find Help Guides for different versions of WorldShip?
Knowledge Base icon > WorldShip > Help Files > select the version
Using the System Preferences Editor, which tab does a customer use to set the preference for addresses to be classified as residential or commercial during the address validation process?
Using the System Preferences Editor, customers use the Miscellaneous Tab to set the preference for addresses to be classified as residential or commercial during the address validation process.
True or False. When a customer follows all the steps but the WorldShip software still fails to launch, the first step is to recommend the customer uninstall the software, reboot, and reinstall WorldShip.
FALSE - Refer to IRIS resource titled: WS: Uninstall / Reinstall / Move Customer Database (Article ID: 15063)
Length, width, and height cannot be designated for which package type?
(A) Package (B) UPS Express Box Large (C) UPS PAK (D) UPS Tube (E) UPS Letter
Length, width, and height cannot be designated for the package type UPS Letter.
True or False: Customers can reverse a void to restore a shipment that was previously voided.
FALSE - There is no way to reverse a void. If the customer wishes to send the package, he or she must reenter the information in the fields and process as a new shipment.
What are the three predefined Tab Orders in WorldShip?
(A) UPS B. Package Type (C) Quick Ship (D) Quick Ship with Options (E) Custom Package
The three predefined tab orders are: (A) UPS (C) Quick Ship (D) Quick Ship with Options
True or False: WorldShip customers cannot assign their own shipper numbers. UPS assigns them.
TRUE - UPS assigns shipper numbers to customers.
Customers use the Support Utility to back-up which files? Select all that apply.
(A) wstdShipman.ini (B) wstdShipuser.ini (C) upswsdb.mdf (D) all archives (E) all special rates
The Support Utility backs up the following files: • wstdShipman.ini • wstdShipuser.ini • upswsdb.mdf • all archives • user created maps
What information goes in the Package field?
(A) package weight (B) package contents (C) service level (D) type of the package
The weight of the package goes in the Package field.
Where can a customer look to verify if a fuel surcharge has been applied to his or her rates with a fuel surcharge object?
(A) System Preferences Editor screen (B) Shipment Detail Cost window (C) About UPS WorldShip window (D) Daily Shipment Detail Report
If a fuel surcharge object has been applied, the presence of a fuel surcharge will be indicated in the: • Shipment Detail Cost window • About UPS WorldShip window • Daily Shipment Detail Report
Where does a customer configure WorldShip to automatically classify Ship To addresses during shipment processing?
(A) Address Book Editor (B) Profile Editor (C) Shipper Editor, Preferences tab (D) Customs Documentation tab
(C) Shipper Editor, Preferences tab - To automatically classify addresses during shipment processing, a customer should use the Preferences tab in the Shipper Editor and select the Classify during Shipment Processing check box.
What tasks can a customer schedule using the Task Schedule Editor?
(A) Print test labels (B) Backup database (C) Batch import (D) Batch export (E) Communicate with UPS
A customer can schedule the following tasks using the Task Schedule Editor? (B) Backup Database (C) Batch Import (D) Batch Export (E) Communicate with UPS
Select the types of tasks a customer completes with the Database Verification Utility. Select all that apply.
(A) commission customer accounts (B) check server status (C) collect database information (D) verify database file attributes (E) backup server data
A customer uses the Database Verification Utility to complete the following tasks: • check server status • collect database information • verify database file attributes • check databases • check referential integrity
Who processes the actual return shipment?
The shipper processes the return shipment.
What rate structures does WorldShip support?
(A) Daily or Published Rates (B) Negotiated Rates (C) Special WorldShip Rates (D) Discounted Seasonal Rates (E) Cost Center Calculator Rates
WorldShip supports the following rate structures: (A) Daily or Published Rates (B) Negotiated Rates (E) Cost Center Calculator Rates
Which one of the following is NOT a step in the import process?
(A) locate the file to import (B) identify the data file as a text file for ODBC and WorldShip (C) name the map and the DSN (D) map the fields (E) create export map
(E) Create export map
Which 4 of the following options depict the basic functions of the Shipper Editor?
(A) display a shipper number (B) assign a shipper number (C) make a shipper number active (D) modify the Ship From address (E) delete a rejected shipper number
The basic functions of the Shipper Editor include: • display shipper number • add a shipper number • delete a rejected shipper number • make a shipper number active • set a profile • modify the ship from address
True or False: WorldShip automatically saves any invalid import data records in a CSV file in the following location: \UPS\WSTD\ImpExp\Invalid
TRUE - During the import process, WorldShip automatically saves any invalid import data records in a CSV file in the following location: \UPS\WSTD\ImpExp\Invalid
True or False: A specific address can only be added to one address list.
TRUE - A customer can add an address to as many address lists as he or she desires.
What are the two sources from which customers import data into WorldShip?
(A) Address files and telephone number files (B) External CSV files and ODBC databases (C) XML files and Database files (D) XML files and SQL files
The two sources from which customers import data into WorldShip are: (B) External CSV files and ODBC databases
Which one of the following statements about the Datasource Type in the Import/Export Wizard is true?
(A) The Import/Export Wizard is not intuitive when it comes to mapping data and connecting external files with WorldShip. (B) The customer must manually select the Datasource Type in the Import/Export Wizard. (C) A WorldShip representative is not responsible for helping customers set up advanced options in the Import/Export Wizard. (D) The customer must process a Freight shipment and run End of Day (EOD) before he or she can export data.
(C) A WorldShip representative is not responsible for helping customers set up advanced options in the Import/Export Wizard.
During the Uninstall/Reinstall process, when is it OK to un-commission and re-commission WorldShip to force WorldShip to download and apply objects?
(A) During the Restore Process (B) During the Post Install/Update process (C) During the Verify Printer Setup process (D) Never
(D) Never - Do not un-commission and re-commission WorldShip to force WorldShip to download and apply objects. Objects are not stored in the database folder. You cannot restore objects by restoring the database folder. All objects are located on the UPS FTP site.
What are the process steps to validate a customer?
(A) check CRIS for the account owner (B) explain that for security purposes, he or she must make an outbound call to the telephone number listed on the UPS account to validate the caller’s information (C) make the call using the telephone number in CRIS; state your first name and that you are calling from UPS tech support (D) state the reason for your call and ask to speak to the original caller (E) provide a case number and for validation purposes ask the original caller to call-back with the case number
A TSR must use the following process to validate a customer: • check CRIS for the account owner • explain that for security purposes, he or she must make an outbound call to the telephone number listed on the UPS account to validate the caller’s information • make the call using the telephone number in CRIS • state that he or she is calling from UPS Technical Support, provide his or her first name, and the reason for the call • ask to speak to the original caller