Paper Application
Used to review all paper applications while at the onsite before leaving the client?
What is: Transparency Sheet
The number of days in the US to be considered a Resident Alien
What is: 183 days
Because Workplace Events are not considered licensed locations, this is unacceptable to accept at events
What is: deposits (cash/check etc)
This should be worn at all events
What is: Name Badge
What do you do if a client has a question regarding FDIC coverage?
What is: refer them to fdic.gov
FSC must ask if the client has read and understands prior to completing a paper application
What is: US Patriot Act
What do you complete when client marks "I am a Non-Resident Alien" on the paper application
W8 BEN form
This is not allowed to be printed on marketing material
What is: Personal cell phone #'s
What must you do prior to sending a client the digital link to their cell phone?
Read aloud the email disclosure
Client opens a digital account and wants a credit card...what should you do with the 2 forms of ID you collect on the credit card application
What is: Login to Genesis and record that information in the KYC section before scanning the credit card.
As part of KYC this must be taken by the FSC and compare to the information provided on the new account paper application
What is: Identification (picture ID)
What is the primary and secondary acceptable forms of id for Resident Alien (pick one for each)
What is:
Primary: Resident Alien Card, Passport, Employment Verification Card, Mexican Matricula
Secondary: DL, Temporary DL, Non-US DL, Mexican
This is used to store paper applications when meeting with clients
What is: Locking bag
How does the FSC verify if a client is a US Citizen when taking a paper application?
What is: Ask the client verbally
Client opened a digital account and wants to setup an auto transfer to the growth account...what should you do?
What is: Complete a Customer Service Agreement notating the details of the transfer, collect 2 forms of ID and update Genesis with KYC information.
Disclosures must be provided for when related to debit card transactions
What is: Opt in / Opt Out
When taking a passport as the primary ID for a Non-US Citizen, what is an acceptable form of secondary ID (pick one)
What is: US VISA, I-94, I-20
The proper way to handle completed paper applications at the onsite.
What is: Paper application is to be placed in the bag, bag zipped and locked with key, key in your personal possession, bag placed in rolling bag and locked when not in use.
Explain Funds availability policy for new and existing clients?
What is: 2 day float for deposits made to new accounts of 30 days or less / deposits of $50,000 and greater made to both new and existing accounts
Proper way to ensure ipad is always secure
What is: password locked / never left unattended / if not in use locked in rolling bag
What is the timeframe to maintain paper applications in your confidentiality storage file?
What is: 61-90 days
When taking a Mexican Matricula as the primary ID for a Non-US Citizen what secondary ID is acceptable? Pick one
What is:
DL, Temporary DL, State ID, Employment Verification card, I-94
What are 2 ways to dispose of a paper application if a client requests to withdraw while at the onsite.
DAILY DOUBLE - WHAT IS THE PROCESS IF THE CLIENT REQUESTS TO WITHDRAW AN APPLICATION AFTER THE ONSITE
- Remove the top portion of the application, write an X across the remaining section of the application completed by the customer (orange box) and return to the customer.
- Tear the application into unreadable pieces and offer to take back to the office to dispose in the confidential trash receptacle. Transport in locked bag.
DAILY DOUBLE:
Attach a note to the paper application (cancelled per client request on DATE via telephone/email)
Place a black X across the customer's signature line
Notify the Distribution Operations of Out of Branch Sales mailbox
Place the paper application in retention file and destroy within 61-90 days.
Explain the difference between opting in and opting out for Overdraft Coverage?
DAILY DOUBLE: Can you be charged an overdraft fee for an everyday ATM or Debit Card (point of sale) transaction when opted out?
What is:
Opt Out - customer has not authorized PNC to pay ATM/debit card transactions into overdraft.
Opt In - customer has authorized PNC to pay ATM/Debit card transactions into overdraft with a fee
Daily Double: No
What is the process if your assigned IPAD is lost or stolen?
What is:
Contact PNC Corporate Help Desk immediately.
Complete a SIR
Complete the IPAD survey