Refunds
Maximum amount a TCS specialist can refund an account in one day.
What is $245?
When a customer doesn't want to receive Frost mail anymore.
What is No Solicitation - Customer?
Daily cap on overdraft charges in one processing day.
What is $175?
System used to log an NSF decision.
What is Lotus Notes?
Overdraft charge for employees.
What is $12?
Tab in Links where we can find the amount of fees that have been assessed to a customer in the last 90 days.
What is Charges and Refunds tab?
When we find a direct deposit before 11 AM in the Posting Reject journal.
What is Research: Unposted Credit?
Amount of an overdraft charge.
What is $35?
Cutoff time we stress to customers to log an NSF item by.
What is 11 AM?
Range of overdraft coverage for a personal account.
What is $500-$1,250?
3 options in Links to give a refund (drop down when processing refund).
What is Bank Error, Courtesy or Fraud?
It is used to return a Social Security payment on a deceased customer.
What is Reclamation?
Overdraft charges are assessed when a customer balance reaches this amount.
What is overdrawn $5.01?
Fee cap for NSF items.
What is none?
Who is Alex Mireles or Cliff Perez?
What to do if a customer requesting a refund has an active charge off.
What is contact the support line?
When a customer wants blank deposit slips.
What is Send: Materials?
Our role is to ________________________. Our customer needs to make the choice that is right for them.
What is educate not advocate?
4 steps we look at when logging an NSF item.
What is NSF today (Yes)
NSF/OD tab (check for item)
Pending tab (make sure item hasn't been logged)
Lotus Notes (to log)
Explain differences between ODP, ODC and NSF.
What is my money, bank money, no money?
What to do if a customer requesting a refund is in repayment.
When we see Return Mail in our Eye Scan.
What is Stmt: Release Return Mail?
Transactions not included in ODC.
Daily Double
What is ATM Withdrawals, Immediate transfers, Point-of-Sale with cash back or Loan Payments from a Frost Account to a Frost loan?
Tab on left side of screen in Lotus Notes used to search for an NSF item.
What is "Today's NSF by Account"?
Where we log an OD refund from.
What is Transaction History?