LONG TERM CARE
ETHICAL AND LEGAL ISSUES
COMMUNICATION SKILLS
COMMUNICATION CHALLENGES
100

WHOM DOES MEDICARE INSURANCE COVER

65 YRS AND OLDER AND PEOPLE WITH PERMANENT DISABILITIES

100

WHAT IS ETHICS

THE KNOWLEDGE OF WHAT IS RIGHT AND WRONGS


100

WHAT IS THE DIFFERENCE BETWEEN VERBAL AND NONVERBAL COMMUNICATION

VERBAL COMMUNICATION INVOLVES USING WORDS, NON-VERBAL HAPPENS WITH OUT THE USE OF WORDS.

100

HOW SHOULD THE NA EXPLAIN POSITIONS OF OBJECTS TO A VISUALLY IMPAIRED PERSON

USE THE FACE OF AN IMAGINARY CLOCK AS A GUIDE TO EXPLAIN THE POSITION OF OBJECTS

200

TASKS THAT NURSING ASSISTANTS DO NOT PERFORM

INSERT/REMOVE TUBES, CHANGE STERILE DRESSINGS, TUBE FEEDINGS AND ADMINISTER MEDICATIONS

200

HOW MANY HOURS OF TRAINING DOES THE  OMNIMBUS BUDGET RECONCILIATION ACT (OBRA) REQUIRE

REQUIRES A MINIMUM OF 75 HRS OF TRAINING

200

WHAT IS AN EXAMPLE OF A POSITIVE NONVERBAL COMMUNICATION

LEANING FORWARD TO LISTEN


200

WHEN SPEAKING WITH A HEARING IMPAIRED RESIDENT WHO SHOULD THE LIGHTING BE ON

THE LIGHTING IN THE ROOM SHOULD BE ON THE CNA'S FACE NOT ON THE RESIDENTS

300

WHO IS THE MOST IMPORTANT MEMBER OF THE CARE TEAM

THE RESIDENT

300

WHAT SHOULD A CNA DO IF SHE SEES OR  SUSPECTS ABUSE

REPORT IT TO HIS SUPERVISOR IMMEDIATELY

300

IF A RESIDENT CAN NOT HEAR THE NA, DOES NOT HEAR CORRECTLY OR DOES NOT UNDERSTAND. WHAT SHOULD THE NA DO

THE NA SHOULD STAND DIRECTLY FACING THE RESIDENT AND SHOULD SPEAK SLOWLY AND CLEARLY

300

EXPLAIN AGGRESSIVE VS ASSERTIVE BEHAVIOR

EXPRESSING THOUGHTS AND FEELINGS IN A WAY THAT HUMILIATES OR OVERPOWERS ANOTHER PERSON IS AGGRESSIVE BEHAVIOR VS BEING CONFIDENT WHEN DEALING WITH OTHER PEOPLE IS ASSERTIVE BEHAVIOR

400

WHAT ARE THE FIVE RIGHTS OF DELEGATION

RIGHT TASK, RIGHT CIRCUMSTANCE, RIGHT PERSON, RIGHT DIRECTION/COMMUNICATION, RIGHT SUPERVISION/EVALUATION


400

WHAT DOES HIPPA PROTECT

PROTECTED HEALTH INFORMATION

400

IF A RESIDENTS PRIMARY LANGUAGE IS DIFFERENT THAN THE NURSING ASSISTANTS, WHAT CAN THE NA DO?


OBTAIN THE USE OF AN INTERPRETER

400

WHAT SHOULD AN NA DO IF THE RESIDENT IS EXPRESSING COMBATIVE BEHAVIOR

NA SHOULD REMAIN CALM AND PROFESSIONAL AND REPORT THIS BEHAVIOR TO THE NURSE

500

WHAT IS PERSON CENTERED CARE

REVOLVES AROUND THE RESIDENT AND PROMOTES HIS INDIVIDUAL PREFERENCES. CHOICES, DIGNITY AND INTERESTS.

500

WHOM MAY A NURSING ASSISTANT SHARE A RESIDENTS HEALTH INFORMATION WITH

ONLY OTHER CARE TEAM MEMBERS

500

WHAT IS SUBJECTIVE INFORMATION

INFORMATION THAT THE CNA CAN NOT OR DID NOT OBSERVE

500

WHAT SHOULD THE NA DO IF THE RESIDENT EXHIBITS INAPPROPRIATE SEXUAL BEHAVIORS

THE NA SHOULD TRY TO DISTRACT THE RESIDENT

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