Licensing
What are the last two letters of the Adobe SKU for a Canadian Government customer?
JA
Name the two CSPs and their Adobe channel manager.
Arkadin & Intercall/West - Jim Francis
April Cole
EDU US
Can Carahsoft edit a CP?
Yep.
What number goes in the "Vendor SO" field in F3?
LAST YEAR's SO#
If a partner holds an approved DR; can they discount a Virtual Classroom?
No! Virtual Classrooms cannot be discounted.
If a partner wishes to discount an opportunity below this percent threshold; Carahsoft will need to submit a discount approval.
50+%
SLG & Nonprofit East New
Give the Carahsoft Rep & Adobe Rep
Carahsoft: Zach Acito
Adobe: Seth Land
If the partner does not have the ability to enter a CP; whos responsibility at Carahsoft is it to enter the CP for the partner?
Sales
What Qt. Message do we use?
Standard & Adobe Renewal
List all the licenses that come with the events manager.
Webinar Rooms/Seminar Rooms, Virtual Classrooms
Can SHI register Adobe Connect opportunities?
Yes
COMM EAST US (Hint: It's two people)
Stacey Davis & Kathie Wilson
What is the most common mistake that OM sees with our Adobe Connect orders?
Wrong POP dates
What is the latest day you can have a Carahsoft quote expire?
The last day of the month
Can a burst pack be prorated?
No!
What does LAR stand for?
Large Account Reseller
Pat Rojas
Captivate & Captivate Prime
When processing a Clarix order tied to Amber Waasdorp, you will need to update this line in the PO instructions.
Company Name
How many points do resellers get for fulfilling Captivate Prime deals?
5 Points!
What is the minimum quantity of Registered and Active users for Captivate Prime?
Registered User (RU) - 100
Active User (MAU) - 1000
List all of the authorized Captivate Prime resellers
CoSo Cloud, Clarix, Emergent, Envolvemedia, Engage Systems, GetConnect, and MeetingOne
Erik Miller
Everything but COMM US & EDU US
What is the Carahsoft turn around time for an order?
SAME DAY - Do not leave the office with ON-HOLD Sales orders in your name!
How do you have a quote auto-docindexed when emailing a quote?
BCC quotes@carahsoft.com & put the quote number in the subject of the email