Vehicle Feature
Vehicle feature refers to?
Troubleshooting minor vehicle functions.
LDR stands for
Loss Damage Report
Recovery is done when?
Accident tow, vehicle is inaccessible for tow, 50ft off road & location or road not authorized tow entrance.
When is a tow sent out?
If the vehicle is inoperable, lost keys, no spare or customer feels unsafe.
When was enterprise founded?
1957
Battery low on key fob car wont start?
Push start button with Key fob
You answer no to this question when a customer purchased the damage waiver?
First party insurance information
When a vehicle is already impounded the location and the destination of the vehicle are the same?
Yes, when the vehicle has already been impounded these two remain the same to send the recovery team to the right place.
When a delivery is sent out who takes the new vehicle to the customer?
The tow provider.
Enterprise has what other two companies
Alamo & National
If trunk wont close?
Trunk won't close Ensure the emergency trunk release handle was not pulled while loading/retrieving luggage.
Facts of loss are important because?
Must explain the details of the accident and the damage to the vehicle to be able to submit a claim to the insurance.
What are some of the reasons for a VR?
Impound, Car on Blocks, Vehicle blocked or inaccessible, Three or more flats, accident tow, police tow.
Who can approve a vehicle delivery?
Your supervisor or requested by a store supervisor.
Whos the founder of enterprise?
Jack Taylor
Hyundai wont start?
Press push start- Dash board lights up , now deep press brake and hold start button for 30 seconds. Vehicle starts.
What size damage must be reported?
bigger than a quarter
A customer has called in to tell you that their vehicle has been impounded and the yard company wont release the vehicle what do you do?
Send out a recovery. Most lot companies are required to have a legal document to release vehicle which can only be made when recovery is submitted.
What other services can require a tow provider to be sent out?
Battery, Keys, Fuel, Tires, Accident or Exchange.
Which of these three has more local branches?
Alamo, Enterprise or National
Keys Locked in trunk
Look for a trunk release shaft on the floor next to driver side seat. TOW! Security feature in 2018/2019 models does not allow us to open trunk from inside the vehicle without the key.
Is it Okay for someone not on the Rental Agreement to file a claim?
Yes, There has been an addition to our daily duties you need to be aware of. If you receive a call from someone other than our customer concerning an accident claim, we can help them. Once you enter the RA, proceed to the LDR call flow. The information you will be collecting will be under the heading of the Third Party Information. If they have any information pertaining to the renting customer, collect that as well. This will in turn begin the process of the LDR and the 3rd party will be contacted by the claims department.
A vehicle is left in a parking garage, you are send a recovery out. Three hours after you send out the recovery the cci to tell you the vehicle is missing what do you do?
You call building security to see if the vehicle has been impounded by their building security. Call local police impound line and ask if vehicle has been picked up. If not ask the customer to call and report the vehicle stolen or missing.
After how many failed tows does should we sent a vehicle recovery?
Two
How many cars does Enterprise have?
The company has 600,000 rental cars and 135,000 Fleet Management vehicles in service.