Acknowledgment
Customer is calling to Activate their phone.
So your calling to Activate your Device, no worries i would be more then happy to assist w/getting your phone up an running.
Has a Business Account?
BGCO.
Customer would like to Read their voicemail?
Visual Voicemail.
Activated customer(Mary's)phone
Mary today we Got your Phone Activated, if there's nothing else, I wanted to say how I appreciate your time & being part of Verizon, have a Great day!
New way for Customers to file a Asurion claim?
Thru the VzApp.
Need to set up a payment Arrangement
It's important to keep your account secure, no problem we can go over your arrangement options together.
Customer wants a arrangement longer then VzApp or Customer Care can Do?
Financial Services/Give direct #
Customer needs to monitor child's data while at school?
Smart family
Helped Customer(John) go online to set a payment arrangement.
Today we got your arrangement set, & if there are no other questions, I just want to say thanks 4 letting me show u how great are VzApp is & being w/Verizon for more then 10 years!
What Promotion gives the customer a $100 off w/new line w/Dpp? Btw 02/06/20 - 02/26/20
Military Offer!
My Phone is not working & im very upset!
I know how important is to have a working device, I will do everything I can to get your services up and running.
Self Serve Online Order?
Internet Support.
Customer needs extended warranty, but does not want Tech coach?
Total Equipment Coverage
Fixed (Johns) phone! And showed him how to use Tech coach from his phone!
Glad we got your Phone up & running & got u set for Tech Coach support for the future, if there are no other questions, I appreciate your time & being best part of Verizon for over 10 years! Enjoy the rest of your day!
Whats happening w/the Motorola razr
The Motorola razr- available for pre-order 01/26/20 Launches to all channels 02/06/20
My bill was supposed to be $100 & my phone was supposed to be free!
its important to make sure your bill is correct & your getting your promotion, lets take a look at your bill and promotion together, how's that sound.
Having issue w/Port?
Port Department.
Customer wants to use her plan while Spain for $10 a day?
Travelpass.
Helped customer understand their bill & verified their promotion has been added.
Today we were able to go over your bill & Verify that your getting your Promotion, Don't forget to Visit are VzApp for your rewards & view your bill, thanks for being part of Verizon have a Great day!
What Promo is for Impacted zip codes to receive the 50% Off Your Service Plan offer.
Mexico Border - Save Offer
This is the 5th time calling & u still have not fixed my issue, I'm leaving I don't want anything else to do with your Company!
I'm sorry u had to call back so many times, I know how important your time is, and I will do my best to make sure this is the last time u need to call in.
Transferring Service from 1 Verizon postpaid account to Another Verizon postpaid account?
Transfer your Service.
Customer is getting Spam calls & wants to make a personal block list?
Call Filter Plus!
Resolved Customers ongoing issue & Kept them from leaving Verizon.
Well I'm Glad we were able keep your business & resolve your issue so u can go back to enjoying are services, thanks for being with us for almost 20years, and have a great day!
What will Direct channels Stores now have printed on receipts?
Activation Fee(s)