Medical Terminology
When documenting patients data and preparing and reviewing written communication, the MA should identify which of the following as a misspelled term?
A. Height
B. Pschology
C. Necessary
D. Conscious
B. Pschology
A MA is verifying a patients insurance benefits. Which of the following information should the assistant identify if the provider is classified as a PAR?
A. The patients accounts are receivable at the providers office at the time of service
B. The provider is in network
C. The provider is not credentialed.
D. The patient needs a referral to receive service from the provider.
B. The provider is in the network
A MA receives a call from a new patient who requests an appointment as soon as possible. Which of the following responses should the assistant make first?
A. "What is your method of payment?"
B. "Do you know the directions to our office?"
C. "Our first available appointment is next week at 3pm. Would this time work for you?"
D. "I need some initial information from you before I can begin scheduling."
D. "I need some initial information from you before I can begin scheduling."
According to the Patient Care Partnership, formerly called the Patients Bill of Rights, Patients have the right to which of the following?
A. Medicaid coverage
B. Reduced costs for medical procedures
C. A speedy review of a complaint against a provider
D. Access to providers who accept Medicare assignments
D. Access to providers who accept Medicare assignments
Which of the following patients should be filed in the first position when a MA is using a traditional alphabetic filing system?
A. Luciana-Maria Martinez
B. Patricia-Ann Razaf
C. Peter Smith-Chan
D. Wade Blue-Toal
D. Wade Blue-Toal
A person who practices in the medical specialty related to the nerves is which of the following?
A. Neurologist
B. Endocrinologist
C. Dermatologist
D. Urologist
A. Neurologist
A MA is uploading paper medical records to an EHR. Which of the following devices can the assistant use to convert the records into the images to upload the EHR?
A. Jump Drive
B. Modem
C. Scanner
D. Optical drive
C. Scanner
Which of the following actions is an effective way to deal with a patient who is always late for appointments?
A. Advise them that they disrupt the office schedule
B. Refer them to another provider
C. Schedule them for a longer time slot
D. Give them the last appointment of the day.
D. Give them the last appointment of the day.
Which of the following forms requires a signature of financial responsibility?
A. Assignment of benefits
B. Medical Release
C. Consent
D. HIPAA release
C Consent
Which of the following is the first step a MA should take when checking in an established patient?
A. Verify insurance benefits
B. Verify patient demographics
C. Collect co-insurance
D. Obtain patient history form
A. Verify insurance benefits
The term “guarantor” on a patient registration form refers to which of the following?
A. The patients employer
B. The patients next of kin
C. The person liable for payment
D. The insurance provider
C. The person liable for payment
Which of the following individuals should complete encounter forms?
A. Provider
B. Medical Administrative Assistant
C. Clinical Medical Assistant
D. Billing Specialist
A. Provider
Which of the following is a mandatory procedure for handling a missed patient appointment?
A. Notify insurance company
B. Terminate care via certified mail
C. Send an email reminder at the end of the day.
D. Document in the patients chart.
D. Document in the patients chart
Which of the following is the purpose of OSHA guidelines in a health care environment?
A. To ensure workplace safety
B. To reduce the number of lawsuits
C. To maintain HIPAA
D. To increase the patient outcomes
A. To ensure workplace safety
When mailing a reminder letter to a patient, a MA should classify the mail as which of the following?
A. Priority Mail
B. First-Class Mail
C. Media Mail
D. Standard Mail
D. Standard Mail
Which of the following suffixes means “pain”?
A. -agon
B. -algia
C. -ary
D. -acusis
B. -algia
Which of the following documents includes the ICD-10-CM codes and charges?
A. Precertification form
B. Encounter form
C. Aging form
D. Remittance advice
B. Encounter form
A patient calls and cancels an appointment with less than 24 hr notice. Which of the following actions should the MA take?
A. Call patients scheduled for later in the day and ask if they would like to be seen earlier.
B. Place the patient on hold and follow up with the office manager
C. Contact patients who have not been seen recently to ask if they would like to make an appointment
D. Extend the time allowed for other appointments, so the providers time is evenly distributed.
A. Call patients scheduled for later in the day and ask if they would like to be seen earlier.
Which of the following is the role of the MA in obtaining an informed consent from a patient?
A. Reviewing the diagnosis
B. Witnessing the patient signature
C. Explaining alternative procedures
D. Describing the risk and benefits of the procedure
D. Describing the risk and benefits of the procedure
A patient contracts a providers office and complains of urinary frequency. Which of the following is an effective way to manage the patients call?
A. Instruct the patient to go to an emergency department
B. Transfer the patient to the triage nurse
C. Instruct the patient to increase fluid intake and follow up in 24 hr.
D. Transfer the patient to the billing department to pre authorize a visit
B. Transfer the patient to triage nurse.
The Bloodborne Pathogens Standard falls under which of the following regulatory agencies?
A. FEMA
B. OSHA
C. WHO
D. CMS
B. OSHA
Which of the following terms is a specific amount of money that the patient must pay out of pocket annually before the insurance begins paying?
A. Co-insurance- 80% insurance/ 20% patient percentages
B. Premium- monthly payment to insurance company to keep insurance active
C. Deductible- the amount of money that pt pays before the insurance kicks inC. Deductible- the amount of money that pt pays before the insurance kicks in
A MA is filing laboratory results for several patients who have appointments later that day. Which of the following describes how the assistant should place the reports in the patients files?
A. Clipped to the front of the folder
B. Facedown
C. Most recent in the back
D. In the front of the demographic sheet
A. Clipped to the front of the folder
Which of the following must be done to ensure appropriate transmission of PHI to another provider?
A. DE identify the patient record
B. Include the HIPAA policy with the fax
C. Fax a cover sheet that contains a confidentiality disclosure statement
D. Call the receiver prior to sending the fax to verify medical necessity
C. Fax a cover sheet that contains a confidentiality disclosure statement
Which of the following complimentary closing to a letter is most often used when addressed to a business?
A. Respectfully
B. Sincerely
C. Thank You
D. Cordially
B. Sincerely