Company DNA
The 6 Standard Phases.
What is:
Hello how are we today?
Yes of course.
One moment please.
Thank you for waiting.
Thank you very much.
We hope to see you soon.
The guiding principle for 2020
What is Art and Science of LifeWear
The number of steps taken for the fitting room.
What are the 9 Steps in the fitting room. (Pg.94)
First thing I do before moving product for layout.
What is changing POP?
The 3 Promises
What are the 3 promises?
Keep the sales floor clean.
Prevent stock shortages of advertised items.
Accept product, returns and exchanges within 60 days of purchase.
The very first notation for Lateness and Call outs.
What is:
1-2 call outs in 90 days
1-2 lateness in 90 days
Preparations for the Fitting Room
What are dirty mirrors?
Why are there hangers left in the fitting room?
Is there dust or trash lying around?
Are the curtains dirty?
Are the curtains completely pulled back?
Has the customer forgotten anything?
Number of CSCC Cards per week.
What is 15 CSCC a week?
The Basic Policy
What are the Basic Policies?
Serve customers kindly with a smile
Be courteous and make sure to greet every customer
Keep everything clean
Be quick and energetic
Nothing out of stock and no slow-moving items
Customers are always the top priority
The standard for Alterations on lockstitch & blindstitch sewing.
What is lockstitch: 4-6 pairs
What is blindstitch: 3-6 pairs
The BOPUS meaning.
What is Buy Online Pick Up In Store?
What is:
Dry
Stretch
Anti-Ordor
Cool to the touch
Odor Control
Dry Ex Purpose
What is:
Instantly absorbs sweat, and wicks residual sweat away from skin.