Vaccines/Preventatives
What is the abbreviations for K9 Rabies, Distemper, Bordetella, Canine Influenza and what do they each protect against?
RV - a disease that attacks the nervous system.
DHLPP -
Distemper - disease that affects the respiratory, gastrointestinal and nervous system.
Parvo - a virus that effects the gastrointestinal system.
Parainfluenza - respiratory virus known as kennel cough.
Hepatitis (Adenovirus Type 1 & 2) - Type 1 which could cause kidney damage as well as death. Type 2 which helps agains kennel cough.
Leptospirosis - A contagious (to humans & animals) bacteria infection that effects the kidneys and liver.
BV- Kennel cough
Flu complex (H3N2/H3N8) - helps protect against both strains of the influenza, H3N2 originated from birds. The H3N8 orginated from horses. both contagious respiratory infections also known as the dog flu.
The puppy plan includes ___ distemper vaccines.
3 distemper boosters total.
What days can we schedule dental surgeries?
Monday, Tuesday, and Friday. Wednesdays and Thursdays are reserved for orthopedic surgeries.
We should be _________ every client that walks through the door.
we should be greeting every client that comes into the facility.
What is the abbreviations for the Feline Rabies, Distemper, feline leukemia and feline immunodeficiency virus blood test and what do they each protect against?
RV- a disease that attacks the nervous system
DRCC-
feline distemper (panleukopenia) - affects the gastrointestinal, immune and nervous system.
Rhinotracheitis (FVR) - contagious upper respiratory
Calicivirus (FCV) - serious upper respiratory issue that may also cause ulcers located on the tongue
Pneumonitis - infection of the eyes and upper respiratory
FELV/FIV BW
FELV- is a virus that weakens the cats immune system and could potentially cause cancer.
FIV- A contagious virus also known as the feline AIDS that attacks the immune system.
An intact puppy with most of the vaccines should be on the ____ _____ wellness plan.
K9 gold wellness plan.
for sedated grooms, there are only a maximum of ___ a day. Also, there are ___ sedated grooms on a weekend.
Maximum of 2 sedated grooms a day, there are NO sedated grooms on a weekend.
What services can we offer clients during their visit here?
We can offer Trupanion insurance and Wellness plans as long as pet is healthy.
Bravecto is a preventative that helps protect against what?
Bravecto is given every 12 weeks to help protect against fleas and ticks.
How many months should be paid in advance in order to use the surgical package in the wellness plan?
3 months in advanced and if membership fee is needed as well.
If an animal has a surgery appointment this morning and then would stay for boarding after, what control center would the appointment be checked in at?
Boarding control center, would also apply to grooming appointments.
You are more likely to keep a client if they have what kind of experience?
a positive experience.
How does the Pro-heart injection work?
The pro-heart injection is a serum that has little micro beads that work continuously around the clock killing the disease on contact vs waiting until stage 3.
An owner with a senior diabetic cat is interested in signing up for the wellness plan, which plan would better assist this animal?
The pet should see a doctor prior to signing up, most pets with an underlying condition are not eligible for the wellness plan.
If a client calls that we have never seen before, we can schedule a TPLO for them.
FALSE - we would need owner to bring pet in for an orthopedic consultation with any paperwork or radiographs provided from another clinic. Then we would be able have DR schedule/quote for the appropriate surgery.
Typically after ____ rings, the phone should be answered.
2 Rings
Why is it important to give a heartworm test at _____ _____ of age?
it is important to have a HWT done at 6 MONTHS of age in order for Zoetis to cover the treatment. We would need proof that there was a negative HWT on file at 6 months.
What are the benefits if a client pays for the wellness plan in full?
Initial fee will be waived and they could receive a stamp for every $100 spent.
What is the importance of dental radiographs for surgery?
Dental radiographs help provide a better view of the tooth/root as well as the health of the tooth. By having these done routinely just like us humans, we are able to maintain healthy dental hygiene for the pet.
What is our main job to the client as Customer Service Coordinators?
To help educate the client with vaccines, preventatives and other information regarding their pets well being.