5G
This manufacturer launched the first 5G phone by connecting a Mod to and existing device.
Who is Motorola
Customers in this state are not eligible for Verizon Protect Home.
What is "New York"
True or False disconnects effect VPC
What is "False"
This section of Enhance includes Anticipate, Add Value, and Inspire?
What is Build the future?
This is a record of customers' recent actions in a "right on top" format in ACSS.
Customer Journey
This only appears on the device when there is an active 5G data session on the device.
What is 5G Ultra Wideband network icon..
Customers in this state are not eligible for extended warranty and even with TMP need to pay a deductible for out of warranty replacements.
What is "Florida".
This discount built into line level pricing does get calculated into VPC
What is "Auto-Pay".
This section of Enhance includes Review, Understand and Address Journey.
What is Explore the Past
A customer must click one of these in order to get app engagement credit.
What is a "SmartLink".
These limits and prioritizations apply to 5G plans and devices when using 5G.
What is "zero or none".
TMP MD is removed from accounts that have fewer or more than these two numbers.
What is "3 and 10".
These types of discounts are not calculated into VPC
What is "ELEU and Military" Note Exception: A discounted grandfathered More Everything plan that has an existing $25 Smartphone month-to-month discount is calculated into Value Per Contact and Net Value Per Contact
This section of Enhance includes Own, Engage, and Personalize.
What is Customer Obsessed
A one stop shop for all incentive and customer service news.
What is "MyNewsHub".
These current Verizon plans have 5g access included for a limited time.
What is "Get, Do, and Play More Plans"
This is the amount of days after a claim that a customer can add additional coverage Multi outside of the 30 days of purchase or OE.
What is "30"
These features with a monthly recurring charge count towards VPC
What is "All of them"
This section of Enhance includes Uncover, Utilize, and Customize.
What is "Solve the Present"
Using this tool is like sharing the customers eyes while in the My Verizon App.
What is "Remote view, Digital view, or My Verizon Diagnostic"
This is the cost of the 5G feature currently when not included with the plan.
What is "$10"
These are 3 apps a customer should download after enrolling in Verizon Protect.
What is "Call Filter, Digital Secure, and Tech Coach"
This equation is used to calculate VPC.
What is "($ added*12)/calls+VPC"
This shape was chosen to represent the Enhance Model due to its strength.
What is "A triangle".
Clicking this will show you how many claims and slots have been used for device protection.
What is "TMP Multi Indicator"