Security
Best practice to utilize when entering building or branch requiring two individuals.
What is dual control?
When the Notice of Change in Terms went out to members.
What is March 31st?
Length of extensions members can request. ( There are 3)
3 things mentioned about the All Employee event?
What is cancelled at this time, a new date has not been announced, and the delay allows for more nominations for the Thrive Award?
These will now mimic how beneficiaries are designated on an account.
What are share certificates?
Amount of time it takes for someone to target you or someone else.
What is 7 seconds?
What is May 5th?
Types of extensions that we are now processing on a branch level. (There are 3)
What is HELOC's, PSL's, and Credit Cards?
Who is mentioned to contact if you are available to assist in other areas of the Credit Union?
Who is Colin Anderson?
Sums payable to more than one surviving beneficiary are distributed this way.
What is equally?
Working with Jack Henry to force Symitar to may this an equal amount rather than allowing 60/40, 10/90, etc.
Number to send silent alarm to police department.
What is 1313?
The one fee that will not become effective on May 5th.
What is the payment over the phone fee?
The one issue that CLS is running into in regards to HELOC, PSL, and Credit Card extensions.
What is the due date is referring back to the original due date?
Acronym for the NCUA regulatory rating.
What is CAMEL?
Capital levels are strong
Asset quality is extremely good
Management is capable
Earnings re sustainable
Liquidity is well-managed.
Case by case check holds will change to this amount.
What is $225? (Currently $200).
What is the phone number for Security? (You may utilize your cell phone for this one)
What is 865.410.6486?
This allows for the Credit Union to submit disputes to a third-party arbitrator who makes a binding decision on the dispute instead of going to court.
What is an arbitration agreement?
Please note - members that have opened an account on or before 03/31/2020 can no longer opt out of arbitration after 05/05/2020.
What is 2 and 1?
A quick reference will be provided by these individuals to communicate strengths with members.
Whos is Kristin Robertucci, Tom Wright, and Chris Hagans?
What is $5,525?
(Currently $5,000)
Sanitize, _________!
Police force is a ________!
Obscurity? Call _______!
What is analyze, resource, and security?
Number of skip-a-pays or loan extensions that will cancel a members GAP.
0!
If a member does more than the allowed skip-a-pays or extension requests, then this will just deduct from the amount that will be paid out for a GAP claim.
I.E. Member totals car. Loan was funded January 2020. Member completes a 3 month extension. Their payment is $500. So GAP will pay off everything but $1,000.
Number of pandemic loans we have completed and number of extensions we have completed?
(Number can be within a difference of 5)
What is 130 and 1500?
Monthly cap for digital spending is changing to this?
What is no cap?
Changing from $10 to no cap. Also, cash back amount is changing from .05 to .01 per purchase.