Initial Conversations/Web Build requests
What should an MSA cover during a planning call?
MSA roles & responsibilities; along with SLA's.
Who should create the invitation?
Planner should work with the stakeholder to create the invitation.
Who on our team is the Ariba guru?
Rachel.
In order to create hotel accommodations in Cvent, what does the planner need to provide to the MSA?
Terms & Conditions.
What should you do post-event?
Mark participation and complete the post-event process form.
How long does an MSA have to send their initial email to the planner?
48 hours.
What does the MSA need from the planner to upload the invite in Cvent?
The HTML packet.
What can we put on badges to indicate photo release, special needs, or dietary restrictions of the individual?
Colorful dots.
What E&M group do we work with when identifying an overflow hotel?
Sourcing and Contracting.
If CPE was offered for an event, who should be providing the MSA with all the information needed to submit?
Planner/stakeholder.
What template do we use when we create websites in Cvent for regular events?
"Simple template"
What is a creative and easy way of making confirmation and Know Before You Go messages in Cvent, after uploading the original invite?
Duplicate the invite and change content based on what the planner/stakeholder provide.
Who should complete the loaner laptop request form?
Planner.
How often should the MSA do cross-checks?
3 times, every day depending on size of program.
What is the platform where we submit CPE called?
FOCUS.
Who should complete the pre-event process form?
Planner.
Aside from Cvent, what other tool can we use to send out confirmations?
Support Center mailbox.
What code does the MSA need to contact NDPPS and complete the project?
NDPPS Project ID.
What can you do in Cvent to be notified when someone cancels their hotel request?
Set up planner/hotel alerts.
What should the MSA upload to the documents section in Cvent?
Final attendance list and sometimes preliminary PAX lists when needed by F&A.
When the external type is master billed and a ghost card is provided to the MSA, which field must be filled out on the "ghost card form" in order for the MSA to complete their process entirely in Concur?
"Charging #(Level 10)"
Given the current climate of things, what should all communications that are sent to clients include?
Verbiage about COVID-19.
Who are some of our typical outside vendors?
TR Miller, AML Promotions, PC Nametag.
If you are managing a program with 1000 attendees, how often should you communicate to the hotel?
Regularly and as often as possible.
What can the planner/stakeholder do to capture feedback from attendees on content shared during the program?
Send out a post-event survey.