Cash Acct.
Who’s signatures should be on the closing deposit slip?
What are the closing Manager’s & Associate’s signature?
How many signatures are required on a refund transaction receipt?
What is two, one being the manager
Name one of the four things that the fitting rooms must be free of.
What are merchandise, loose tickets, hangers and empty packaging.
How often should damages be processed?
What is one or more times a week.
Within what time range does the CCTV have to be in order for it to be considered accurate?
What is within +/- 5 minutes of the actual time.
How often should bank deposits be taken to the bank?
When is Monday & Thursday? (twice a week)
Where should you be documenting Paid Out/Paid In transactions?
What is the Paid Out Log
When are associate's bags and coats checked by management?
What is before exiting the store (on break or end of shift)
What determines when shipment cases are processed?
What is date the boxes were received should have been written on them. You process them oldest to newest.
What is the process of testing the alarm door/doors in the back? How often should you do this?
What is open the door without unlocking to ensure the alarm sounds. You then turn alarm off with key, close the door, and re-lock/arm it. You then fill out the log with the date tested, if it worked, and your signature. This is done monthly.
Where are till keys maintained incase of an emergency?
Where is the safe?
Who needs to sign the Paid Out transaction receipt?
Who is the manager issuing it and the employee receiving it (payee)
What's the first thing you do when a visitor/vendor shows up to the store asking permission to go into the stockroom?
What is ask for identification.
What does a completed hold tag REQUIRE for it to be considered complete?
What is first name, date placed on hold, and date we are holding until (close of business the next day or it must be approved by a leader if longer).
What must all key carrying members of management have completed, signed and filed?
What is a key Holder Agreement.
What is the name of the document used daily to account for store funds?
What is the Petty Cash Log?
What is required for a return without a receipt?
What is the guest's identification, name and phone number
How many points are available to your score, if all prior audit exceptions have been addressed and corrected?
What is 3.
What do you do with damaged items prior to disposal? Who is asked this question?
What is must be destroyed (cut more, rip more, break more). Cannot be purchased or given to an associate. This question is asked to two associates.
What must be hung and inspected within the last 12 months?
What are fire extinguishers.
Any overages/shortages should be reported to who?
Who is Help desk & DM?
What should be attached to the Daily Sales Total Report at close? (3 things)
What are the deposit bag tear off, deposit slip, and high risk transactions
What's the current monthly newsletter topic?
What are fraudulent returns.
There are three questions pertaining to borrowed product. Tell me one of these questions?
What is...
1. a copy of the borrower's credit card and identification attached to a completed contract?
2. a copy of the borrower's completed contract maintained in the safe for any approved borrower of Altar'd State clothing?
3. Has any approved clothing borrowed from the store been returned within one week in its original condition or charged to the guest?
Fire exits must be clearly marked and accessible, free of obstacles with the exception of what?
What is shipment in Process.