Health Insurance 101
Consumer Advantage
Claims
HIPAA
Misc.
100

Percentage of costs of a covered health care service you pay (20%, for example) after you've paid your deductible

What is Coinsurance?

100

This account rolls over from year to year - It's a savings account.

What is HSA?

100

We should always search by this in MC400 when someone is calling in about a specific claim.

What is Date of Service?

100

When a spouse is calling in - we need to check if this is on file before we can release any information. 

What is PRD?

100
This is where we check the TAHS Credits in MC400.

What is Member Bucket?

200

UPMC Travel Assistance program.

What is Assist America?

200

This account is pre-funded by the employer. This is elected during OE and there is a grace period to use the funds.

What is FSA?

200

IPA 09.

What is Out of Network?

200
We need to verify this number of pieces of HIPAA before we can continue the call. 

What is 3?

200

This is the system we use to look up Pharmacy Prior Auths. 

What is PA Hub?

300

Fixed amount for a covered service, paid by a patient to the provider of service before receiving the service - This is usually paid at the time of service

What is Copayment?

300

This is used for eligible Child Care Expenses.

What is DCA?

300
Once in the claim details screen, we should click on this tab (left side) to see what the members responsible for.

What is Totals?

300
We find the PRD in this section of MC400.

What is Memo Notes?

300

This is the system we use for all documentation.

What is MC400?

400

Incentive Program that can be done to lower the members deductible. This can be done every plan year.

What is Take A Healthy Step?
400
This is the website we use for all Consumer Advantage questions?
What is WEX Cloud or Evolution 1?
400

The code that is billed for a service that tells us what the procedure is.

What is CPT Code?

400

Parents cannot view claims on file for members this age and above. 

What is 13?
400

If a member does not have an ID number readily available, we should look the member up in this system.

What is HealthPlaNET?

500

The document that UPMC Employees uses that tells us what is covered, what is non covered, etc. It's in Infonet. 

What is Summary Plan Description?

500

This account is used for eligible transit or parking expenses.  

What is QTA?
500

This code is billed in conjunction with a CPT Code to explain why something was done. 

What is Diagnosis Code?

500
We can provided spouses with general information but we cannot advise any type of...

What is PHI?

500

A premier vision plan covers eye exams every... 

What is 12 Months?

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