Food Codes
Pork XiaoLongBao
D1
S
Synergy: teamwork to create a healthy and efficient work environment
Sweet and Sour Baby Back Ribs
Fried Pork Chop
What are: kurobuta pork soy sauce, ginger, green onion, sesame oil, chicken/pork broth, wheat flour, chicken base and chicken powder.
What do you tell guests if they ask what the sauces and ginger are for?
It is our signature sauce that we pair with our dumplings and buns. Our ratio is 1 part soy sauce to 3 parts vinegar.
N15
Noodles with spicy sauce
M
Modesty: Treat each other with respect. Open to new ideas
D4
N14, D8
3 Dumplings that contain no sesame oil
What is:
Vegetable and Mushroom Dumplings
Chicken Dumplings
Sticky Rice and Pork Shao Mai
What happens when you're carrying soup and you spill a little on your way to the table?
Go back to the expo station or server station and wipe the tray/plate or swap it out.
Vegetarian H&S Soup
VS4
I
Integrity: honest, fair and accountable for our actions. Acknowledge our mistakes and build trust
Shredded Pork Fried Rice
Pork Chop Fried Rice
What allergy is associated with the Chocolate and Mochi Xiao Long Bao, and why?
Nut allergy because it is made in a facility that processes nuts.
What do you do if you drop a basket of dumplings?
1. Apologize and check on guests
2. Clean up
3. Notify server in the section
4. Go back to expo/dumpling station and rush item
Chocolate & Mochi XLB
W9
L
Learning: Constantly seek knowledge and improvements to develop and grow
D9
There's mushroom on Rice&Pork Shao mai. Would that be ok?
Allergy with Shrimp. What dumplings should I avoid? Name 5
D2, D4, D8, D12, D13
What happens when the customer calls saying they are missing a food item?
Ask if they ordered over the phone or through a courier.
Contact courier directly to deal with refunds or missing item.
Ask for name and missing item, split off check and rename to delete.
N8
Noodle Soup with Pickled Mustard Greens and Shredded Pork
E
Excellence: Committed to providing highest quality of food and service with attention to detail
Truffle and Kurobuta Pork Xiao Long Bao
Chocolate and Mochi Xiao Long Bao
5 Gluten Free Items
A1, A5, S1, S2, R1, R3, R5, G1-G7, W1, W2, W7, W10
What is:
1. Introduce yourself by name.
2. Ask have you been here before.
3. Allergies or dietary restrictions.
4. A number of items per guest.
5. Family style.
6. Drinks or beverages