Level 1
What is Delivery Note?
Generated when the warehouse acknowledged the order.
Where can we find the deliver note?
Transaction History
A business partner who orders goods and services.
Customer
What does "CMD" stands for?
Customer Master Data
How will we tell the customer if their order is on credit hold/block?
Inform them there was an issue completing their order and to contact their credit rep.
It's a 10 digits long that start with 8, that generated when the warehouse acknowledged the order
Delivery note
Which partner holds the license that allows ordering regulated products?
Ship to
What tool do we use to check warehouse information?
MPS DC Contacts or MPS Contact List
Cardinal Health maintains a Top 100 Strategic Accounts list. Our ________, focuses on the top 25 Customers in this list.
SAT Enterprise team
Which partner type can act as all other partners?
Sold to
What are the five partner types in SAP/CRM?
Sold to, Ship to, Bill to, Payer and Department
Three levels of classification of Customer Segmentation
Customer Class, Customer Group, Specialty
A Cardinal Health employee who resolves Credit Hold issues that may prohibit the Customer from completing a sales order. They also resolve invoice issues and Customer disputes.
Credit and Collections Representative
A Cardinal Health employee who directly interacts with the Customer. CSRs are responsible for entering and managing Quotations, sales orders and invoice disputes. CSRs are also responsible for managing Back-Office Work Items.
Customer Service Representative (CSR)
A Cardinal Health employee who is responsible for building Customer relationships, maximizing Customer satisfaction and helping resolve issues, such as pricing disputes and credit issues.
Sales Representative