The Team
This cheery holiday beat is Megan’s favorite Mariah Carey song
All I Want for Christmas is You
Hello Fresh referrals are tagged at this
Spam
You can always be yourself, except when you respond to these emails
Megan M.
This meal has been a long time customer fave with mashed potatoes, green beans, and juicy steak
Steak Peppercorn
This customer oriented review site has Bureau in the name.
Better Business Bureau
This OE member didn’t know who Megan Merrick was when joining the team.
Stephen Delatoba
This is where we keep our templates and approved emojis
Text box
When taking a Rated Comm, you move the ticket to this email address
SocialSupport@Freshly.com
Fakin Bacon? Freshly uses bacon made from this meat.
Turkey Bacon 🦃
You can rate the Android App on this site
Google Play
This OE member was the recipient of the 2019 Freshly Mac and Cheese award!
Eli Maldonado
After 2 hours, you’re out of luck! You’re going in this box
The closed box
Customers are prompted to answer the question, “How likely are you to refer a friend to Freshly” through this.
Delighted
Don’t forget the buffalo sauce on this meal!
Buffalo Chicken 😋
This review site has your name and picture attached to your responses
Yelp
Ricky Brewer officially joined the team on this day
May 3rd
Messages go here when we're waiting for more info from a customer or even internally
Hold Box
We often get collab inquiries in this email view
Marketing
Freshly offered a Berry Porridge, but sadly we don’t offer this type of meal anymore
Breakfast
These 2 review sites have a private message option that should always be utilized for negative reviews
Yelp and SiteJabber
Text and/or ABC
Gifs are an accepted response on this social media platform
Twitter 🐦
This super special view is for escalations where customers want to speak to Mike or upper management
Mike W
Our Mac and Cheese is made with this ingredient for an extra kick of health and deliciousness.
Butternut Squash 🤤
Share your Freshly experience on these 2 new review sites
Consumer Affairs and Reseller Ratings