1
What qualifiers are used when a customer calls and a reference number search needs to be performed?
Country, Shipper Account Number & Zip (Postal) Code
What characters can be included in the 35-character reference number?
Blanks, Symbols, Letters & Numbers
Delivery attempts are made on:
Up to three consecutive business days
If a representative selects Shipper on the Create Case window, ECM identifies the caller by account number.
TRUE
The purpose of the Case History window is to ID the caller.
FALSE
A DCR can be entered for shipments in transit.
FALSE
Which scan is used when package is delayed at the origin hub?
Missed Origin
When a shipment has been submitted for clearance but has not yet been released in the import country, which scans could a representative see in eTT?
Alt Broker,Registered,Formal Entry
Provide an example of a Customs/Broker scans.
Document Inspection, Registered, Alt Broker
An Origin scan indicates:
A package arrived at a UPS facility after being picked up from a business or residence.
UPS uses two types of tracking numbers: (1) 18-digit 1Z customized tracking number and (2) 11-digit generic package tracking number.
TRUE
If a shipper has an account number, where does it display in a 1Z tracking number?
It displays as the six characters following 1Z.
This scan indicates when a package has left a UPS facility.
Departure
What examples can be classified as shipment?
Two or more packages shipped on the same day & Two or more packages shipped to the same address
When the PLD has been uploaded but a pickup has not been made or scheduled, what scan displays in eTT?
Manifest
Customers should be encouraged to receive a POD/POR using which format?