Cancellation/EMV Transaction
Close Code for Claim Cancellation?
322 closed - client withdrew claim
Monetary Adjustment used for issuing final credit or write off
Final Dispute “fd”
We use this denial as supporting evidence that the unauthorized activities were performed by someone who knows the current standing of the account.
Account Balance
A member can notify us through different channels if they decided to cancel the claim.They can reach us via:
Phone
Chat
Monetary Adjustment used for chargeback won through Visa
Visa Chargeback “h”
We use this denial as it is an indicator that the cardholder still has possession of their card after the disputed transactions occurred.
Undisputed/ Authorized Card Present Transactions
How Can You Identify an EMV Transaction?
POS Entry Mode: 05, 07, or 95
Card Service Code: 2 or 6
Terminal Entry Capability: 5
A provisional credit was issued for a disputed unauthorized transaction. Upon investigation, it was determined that an error occurred. What adjustment code should the analyst use?
-TC>>+FD
We use this denial when one is trying to establish past transactions with the merchant that may possibly indicate that the cardholder has a subscription, a membership, or a signed agreement with the merchant. It may also establish spending and/or behavioral patterns.
Prior History with Disputed Merchant/s
It is a transaction that use a one-time code to process each transaction through an EMV enabled terminal
EMV Transaction
A provisional credit was issued for a disputed unauthorized transaction. However, upon investigation, it was determined that there was no error that occurred. What adjustment code should the analyst use?
-TC on the 5th business day after the claim is finalized.
We use these denials as they are indicators that the PIN is known to the user of the card.
PIN Related Denials
Claim cancellation - Lean Transition
1. Perform Initial Transition up to the "Make a decision" Section.
2. Click the "X" Icon at the bottom of the action tab to open the Force close pop up window.
3. Select the close code: "322 closed - Client Withdrew Claim" from the force close pop up window and click "OK".
Threshold amount for inserting adjustment in CST/Galileo
$9,000.00
We use this denial when we can prove that the information or documents submitted by cardholders are invalid and not factual. These validations may also apply when working on Past Timeframe Claims with extenuating circumstances.
Validation of Documents