Ch.7 Work Communication
To create a mental image of what is written is to
What is visualize?
Communication between co-workers, other shifts, supervisors and maintenance is known as
What is internal communication?
Name the three types of training.
What are Onsite, External and Online?
Communicating with customers, drivers and or service/repair teams is
What is external communication?
A connection of millions of computers...
What is the internet?
Most failures in logistics are attributed to breakdowns in...
What is communication?
The most common bar code symbol.
What does this stand for?
What is a UPC?
Universal Product Code.
What does SMART stand for?
What is Specific, Measurable, Achievable, Relevant and Time Based?
The most popular computer application used for composing, editing, formatting and printing a document.
What is Microsoft Word?
A registered name by which an organization is recognized on the internet.
What is a domain name?
Double checking for accuracy before sending a note or form is a characteristic of what type of skill.
This is called what?
What is writing skills?
What is proofreading?
Inventory Management systems are generally referred to as...
Warehouse Management Systems (WMS)?
These emphasize cooperation, collaboration among everyone to continually improve performance.
What are High Performance teams?
These contain stripes on the back with encoded identification numbers that are pre-programmed.
What are magnetic stripes?
Rather than use light, this uses reflected radio waves from a device or tag.
What is RFIDs? Radio frequency identification.
Consider your audience, check for understanding, and use appropriate tone are essential to ones _______
skills.
What are speaking skills?
When most people directly involved in the issue, reach an agreement, even though they may not be completely satisfied.
What is Consensus?
This team focuses on a single major issue of concern.
What is a project team?
A goal evaluation process used to ensure the team understands what they are working towards.
What are SMART Goals?
This system is used by companies to handle customer contacts, order history and communication tracking.
What is Customer Relations Management (CRM)?
What is EDI?
What is Electronic Data Interchange?
Teams often fail due to lack of _____ _____.
What are clear roles?
Define the problem, analyze the problem, generate alternative solutions, choosing the best solution, testing the solution, monitor and evaluate and finally implement the best solution are......
What is problem solving steps?
List three types of teams that contribute to the success within logistics.
What are work teams, project teams, and cross-functional teams?
A series of alternating bars and spaces printed or stamped on parts, containers, labels, and contain encoded information.
What are barcodes?