Credit Reports
This response library contains the language to send a member when they see their score has not changed after making a significant payment to their credit card.
What is Report Accuracy and Understanding Credit Reports?
The amount of days a member must wait if they did not answer any questions in Step 3
What is 5?
3 of the 4 situations we do not accept documents for in Canada
What are Possible Fraud, Stuck in Registration, Fails Step 3, Deactivated accounts (unless 6 month waiting period is over)?
What you do next after searching reach by email returns no results
What is search by name?
The response Equifax is located in this Library
What is Questions about Credit Karma Canada's Business?
The response to send if someone is asking why they score changed from an 800 to 760.
What is Why Score Dropped (Round 1)?
The round 1 response if you see a member stuck in step 2 with IDENTITY_AUTH_QUESTIONS_TUI_FILE in the registration log
What is Registration - Step 2 CV Failure Verify Log (Round 1)?
The type of document that absolutely must have a matching address to the members Reach account
What is secondary?
The number of tried a member can attempt to login before requiring an agent to reset their password
What is 5?
The response Email Lookup - Lost Person is in this library
What is Account Recovery and Update Info?
Response to send when a member is asking why their score has not changed over the last few months
What is No Change Canada?
The number of days a member must wait after unsuccessfully answers questions during step 3
What is 30?
If the document is on the ID Checking Guide, it is this type of document
What is Primary?
Not requiring this number allows for Canadian accounts to not be linked together as duplicates
What is SIN?
The response Previously Suspended is in this library
What is Possible Fraud?
The response you send after a member states seeing their score was different on another website.
Credit Scores May Vary?
What is Registration - Step 2 SIN Concerns?
The 7 acceptable primary documents
What are Driver's Licence, Passport, Permanent Resident Card, Certificate of Indian Status, Green Card (Temporary Resident Card), Birth Certificate, and Student (Work) Visa?
The response to send after searching by email, name, and manually entering pii into reach returns no helpful results
What is Lost Person?
The response Erroneous Alert is in this library
What is Credit Monitoring?
This response library includes the response to send a member that wants to know how to get their score from a 760 to an 800.
What is Scores Changed, Collections, and Public Records?
The number of days a member must wait if they failed to correctly answer the questions in step 3 a second time.
What is 180?
The title of the article with the responses for a Canadian members email update
What is Canada Image Attachments on Salesforce?
Sending a password reset link as an agents bypasses what for the member?
The response Feature Request - Print Report Request is in this library
What is General Member Support Scenarios?