Online Help
Onbase
Agent Portal
100
Topic used to identify decline reasons

What is authorization decline

100

New form used to submit schedule change

What is Associate time management form

100
What is the temporary password to reset web password

What is todays date and the first four letters of the last name

200

Daily Cash Advance Limit

What is $500

200

New form used to send letters to the CH per request

What is Manual Letter Request

200

Name of form submitted when CH fails OTP

What is OTP failure form

300

Code used when the bank calls in to inquire or make change on an account on behalf of the CH

What is Code 55

300

Form used to submit a card design change

What is Account Investigation

300

How many return check fees can be waived within Merrick Banks policy

What is one per 12 months

400

Topic used to determine what day a CH will receive a rush card

What is Card Requests-Mailing Schedule

400

Form used when there is a long hold time for a supervisor

What is the call back request form
400

System used to waive fees outside of policy

What is MAT

500

Name of topic used to identify quasi-cash

What is authorization parameters

500

Form used to remove checking/savings account from the negative file

What is the MBC-Negative File Removal request form

500

What screen is used to waive a late fee within Merrick Banks policy

What is the statement screen

M
e
n
u