Maslow
Sleep, Food, drink and comfort
What is Basic Human Needs?
Using your senses to determine that something has changed in the environment.
What is Recognize?
Baseline Phase
What is Support people with what they are doing
This quote says that
1 - our responses determine if a situation escalate or deescalates
2 my personal approach creates the climate
3 I possess tremendous power to make someone's life miserable or joyous
What is Hiam Ginott's quote regarding our role at work.
This is a group of people working together for a common goal?
What is teamwork
Predictability & Consistency
What is Safety & Security?
Analyze what is happening to people and the environment around you.
What is Access?
Stimulus Trigger Phase
What is identify and remove the stimulus
This is a human action that allows someone to attempt to control their environment: Consequences, Manipulative behavior or Stress
What is manipulative behavior?
This is what can develop when basic needs are met and people feel secure.
(Hint: It happened in the context of 2 or more people.)
What is Healthy Relationships?
Determine how to respond to what is happening.
What is Decide
Escalation Lower Phase
What is engage to offer options from baseline?
De-escalation Phase
What is engage a structure cooling off period?
The ultimate goal of Mandt training
What is teaching people to treat others with dignity and resect?
People are more likely to do this when basic needs are met, they feel safe and secure and have developed healthy relationships.
(Hint: think what people aspire to do)
What is Achievement?
A verbal response, a general / specific physical response to a situation.
What is Act?
Escalation Higher Phase
What is engage to cue a replacement behaviour
Stabilization Phase
What is actively listen?
This is a secondary emotion brought on by another source and communicates that something needs to be changed.
What is anger?
According to Maslow, this can only happen when all other needs in the hierarchy are met.
(Hint: What people want to do)
What is Self Actualization?
Look back at the outcome to determine what worked and if it should be attempted next time
What is Review Results?
Crisis Phase
What is least amount of interaction as necessary?
Post - Crisis Drain
What is listen to Observe and support
When these are clearly defined, You are a friendly professional
What are Boundaries?