Pest
What agreements require the customer to pay for pest abatements?
Cash agreement
Loan agreement
MyPowerloan agreement
When do we advise the customer to reach out to a third party electrician?
If the electrical issue is Greater than One Week from the solar installation.
Why should we refrain from outright recommending pest abatement to be added to the customers systems that have Cash,Loan and Mypowerloan agreements?
Because we want to let the customer ask what they can do to prevent future pest damages before offering a pest abatement.
If the electrical emergency pertains to the Nest Thermostat, what should we advise the customer?
Please direct the customer to Nest support.
Pest Abatements are handled by two maintenance request, what are those requests?
In-house" or "subcontractor
If the electrician finds fault with Tesla work, what is your next steps?
Contact the Operations Team
All pest abatement fee waivers must be approved by
Executive Resolutions
When a customer experiences an electrical issue less than week after install, what steps do we follow?
1. Arrange for Site Visit by sending the Agreement
Notify customer of $200 site visit fee and required signature on Site Visit agreement before we can dispatch Tesla Ops Electrician.
If a Cash,Loan or Mypowerloan customer does not want Tesla to complete the pest abatement, What other option do they have to remediate the work?
The customer has the option to move forward with a third party.
Who is the owner of the emergency electrical system maintenance case?
The operations manager.
If Operations identifies damages to the system at the site visit for Cash or Loan customers, they will inform the customer and will not move forward with the pest abatement until either......
Intake agents are responsible for communicating the additional charges to the customer as well as initiating the Home Improvement Agreement - Equipment Relocation/Alteration.
What case should you create to review updates regarding an electrical system maintenance inquiry?
A visibility case.
What is the pest abatement cost for Cash,Loan and Mypowerloan customers?
Pest abatement cost across the board is $2,250.
If Tesla is not liable for an electrical inquiry, what would be the next steps?
IF Tesla is NOT liable for the outage, THEN the Hotline will assign the case to Energy Customer Support who will call the customer. Energy Customer Support will then confirm customer is responsible for the $200 site visit fee and recommend that the home owner call an electrician for repairs (as applicable based on Operations findings).
On an Lease and PPA agreement, how many cases do we need to create for a pest abatement case?
Two cases.
Post-Install Construction
Customer - Visibility
If Tesla is liable for an electrical issue at the property, what would be tesla's next steps to address the issue?
IF Tesla IS liable, THEN Operations will be responsible for repairing the electrical damage and Energy Customer Support will create a case for FinOps to cancel out the Invoice Balance of the On Site HIA.
CCT, see Research Request Case for FinOps Billing/AR - Common Assets | CCT PG for steps on creating that case.
When determining who will complete the pest abatement work, what requirements do we need to check?
The AHJ requirements.
text will state either "in-house" or "subcontractor"
What is the queue, sub queue, status, source, priority and owner of an electrical emergency case.
QUEUE-system Maintenance
SUB QUEUE-Electrical
FLOW STATUS - Remediation Ready
OWNER - Update to Operations Manager
PRIORITY - Urgent
What is the associated cost for PPA/Lease customers who are requesting pest abatement?
There is no cost, tesla owns the system and will install pest abatement for free.
If the customer is calling to report a missing grid error message on the inverter, what are your next steps to address the issue?
If the inverter is displaying a "Missing Grid" error code, please follow the Inverter Troubleshooting process and escalate appropriately. This error is not included in the Electrical Outage Process