Employee Perks
What kinds of health benefits does TD Bank offer?
Health and dental , life insurance at no cost to employees.
Bonus: Td has introduced Virtual healthcare through akira.md/patient
Sender's e- Transfer service has been disabled; email address associated in the pending transfer is on Certapay's blocking list
What does "TD" stand for in TD Bank?
Toronto -Dominion
What is the meaning of the acronym LEI ?
Legendary Experience Index
Where are all the benefits that TD has to offer located?
HRlinks - Benefits/Savings/Pension (Hired 2018 or before)
What is the best reason to tell your customer when explaining why their card was blocked?
There were transactions attempted on the card that match current fraud trends.
Bonus: If your response has legendary finess!
Trees saved by the customers opting for paperless banking ?
7000
What our the 5 customer experience attributes that are a part of the Make it Personal promise?
Welcoming , curious and caring , knowledgeable , helpful , thankful
How can you access the numerous TD discounts to movies , events , home services , apparel ?
TD Perkopolis membership
Customer is high risk authenticated, and calling from number on file with no recent changes. The Customers Credit Card is compromised. After completing the plastic request, customer is asking on the same call for the new card number. What do you do?
Advise customer that they will need to wait for the new card to arrive or check their EasyWeb once the new number is created
What is the dress code color for Fridays at TD Bank?
Green to represent your TD Pride:)
What is the HEAT
Framework ?
The Legendary H.E.A.T model for problem resolution highlights the actions that will reinforce our Make It Personal experience and help resolve customer problems with speed.
HEAR. EMPATHIZE. APOLOGIZE. TAKE ACTION
Once the Referral completes their 90 day probation period you can expect to receive payment within 3 - 5 pay periods following the probation period end date; amount will be shown as a separate line item from your regular paid hours
You're just finishing up a call with your customer, and your customer hands the phone to their mother to ask a question about the account. (Mother is not POA) What is your next step?
Read Taped Call Disclosure and ask to speak to the customer in order to obtain Third Party Consent.
How much does TD Bank hold in assets?
1.5 trillion in assets!
What is the TD Customer Experience Purpose?
To enrich the lives of our Customers, our colleagues and our communities.