Community Development P&P
IT/ACCOUNTING P&P
Quality Assurance P&P
Safety P&P
DEPARTMENT P&P
100

Database were interns submit their applications

What is NEON

100

this reimbursement is to cover only those miles incurred above and beyond after the first 30 miles (commuting miles), commute to his/her first destination of employment

what is Mileage Reimbursement 

100

This record may not be kept in service providers’ offices or in work areas overnight.  

What are Case Records

100

anytime you can not maintain a physical distance of 6 feet 

What is I need a face covering 

100

Answer a multi-line telephone and route incoming calls

What is promptly

200

a free resource for you and your family to obtain confidential guidance regarding your mental well being

What is Employee Assistance Program

200

staff should never respond to _____/_____ offers in your emails from strangers

what is Spam/Unsolicited 

200

To release copies of files, the client must completely fill out this form releasing the agency of liability of records being lost after copies have been received by the client.

What is Record Request/Release of Information

200

It is important for our staff to have an in-depth understanding of ______ __________ _____ and to utilize a Universal Precautions approach in all interactions, while minimizing re-traumatization.

what is Trauma Informed Care

200

Manage all incoming telephone calls

What is by addressing questions of callers and connecting them to the correct department or directing them to the appropriate community resource.

300

work study, AARP, intern, practicum student, individuals, groups 

what are Volunteers

300

an app that promotes wellness and helps your earn fun rewards

what is Go365

300

this form only has one year of validity in Texas, if clients are receiving services past one year they should be updated.

what are Consent Forms

300

Providing a safe workplace for staff, customers, vendors, volunteers, independent contractors and others with whom we do business. Family Service has zero tolerance for violent acts or threats of violence.

What is Workplace Violence 

300

All Visitors

What is Greet, welcome, and follow guest registration procedures and accurately track all visitors that enter and exit the office/building; and monitor visit access and issue passes when required.

400

the database where you can find information about your pay benefits and request Paid Time Off.

what is Ultipro

400

Employees should only access sites known to be reliable. If in doubt, staff can Google the site name to see if it appears to provoke security or malware concerns (check for negative reviews or reports of the site, warnings from security agencies, etc.)

What is Safe Internet Browsing

400

What Committee reviews 10% of randomly chosen files to ensure that all agency programs and projects are meeting Agency Consistency and Standards for file documentation

What is the Quality Assurance Committee 

400

In the event of severe weather conditions occurring during office hours, the President/CEO or, in her/his absence, the acting President/CEO will listen to the weather alerts on the radio and will notify the Public Relations/Communications Specialist of any closures or delays .

What is the Natural Disaster Plan

400

Cash Custodian Report

What is Manage client-related financial matters such as accepting and recording payments, issuing receipts, posting payments, recording client hours for billing purposes, and/or distributing information for billing to the business office.

500

Pink, Teal, Yellow & Blue

What are Agency colors

500

This Checklist must be completed and submitted by the Department/Program Director, Manager, Supervisor or designated Coordinator when requisitioning technology and/or telecommunication systems for a new or transferring employee, intern or volunter

what is Employee IT Systems Requisition Checklist

500

This plan is specific, measurable outcome objectives are specified utilizing the SMART Process-Specific, Measurable, Achievable, Realistic and Time-Framed

What is the Service Plan

500

All accidents, incidents, injuries, potential safety hazards, safety suggestions and health and safety related issues must be reported immediately to your supervisor or appropriate leadership designee, and the Human Resources department within 24 hours or as soon as the situation allows

What is Workplace Accidents and Injuries

500

Stakeholders (including current and potential clients, community and co-workers)

What is Maintain good relationships, focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.

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