UNREP TASK
When uploading bills and records to DCF, what tag should be used
What is Specials?
When customer calls in, pounds out and the next available person does not answer
What is a RONA?
If due date lands on a weekend, what would the new due date be
What is the Friday before?
A demand that is due 11 calendars day or more.
What is Submit to MDP?
What does CNR stand for
What is Certificate of No Records?
The ability to understand and share the feelings of another person
What is empathy?
Who do you email and CC the first look script to?
What is adjuster and CSL?
A platform to organize documents such as bills and records and send them to MDP for input
What is Digital Claim File?
A copy service company used to order bills and records
What is Compex?
To listen and let the other person know you understand their situation with a statement
What is reflective statements?
When a demand is due less than 10 business days, what task do you add?
What is priority MDP?
Verification of bills paid for ER, Ambulance and Hospital bills.
What is NISHI?
When doing Initial task what should you try to do if contact information (phone# or FAX) is not given for a provider
What is Google the Provider?
Year/make/model of the vehicle they are associated with - Name and address of the person involved - Date of loss... Are examples of what?
What is authenticating a caller?
Whenever you get a demand where the demand amount is not stated, what do you put down in the negotiation screen?
What is policy limits +1 dollar?
This law primarily restricts uninsured drivers from collecting non-economic damages resulting from a car accident, even if the accident was not their fault.
What is Prop 213?
What are 2 possible options for finding a provider’s special MAWA
What is OneNote or the Provider’s website?
The script for all inbound inquiry calls
Hello, this is _________ with Allstate where you’re in Good Hands. Just so you know, this call may be recorded for quality assurance. Who do I have the pleasure of speaking with today? Wait for answer. Thank you, how may I help you today?
What do you do when you receive a demand for the insured and the insured has med pay on the policy?
What is email med pay adjuster?
A type of bill for Emergency Room visits only.
What is a UB-04?