Mi-WAM-DAS
What is the web address of where a claimant goes to access their MiWAM account or submit fraud report?
What government entities fund the UI and PUA claims?
UI -> Michigan
PUA -> Federal
"The last claim that I filed was in 2005. My current address doesn't match the one on file."
Nah
What PII should you always validate?
-Name
-SSN
-DOB
-Address
Name 2 locations were you can find the claimants Milogin username?
-MiDAS via Web Tab
- MiWAM Help Desk
Name two qualifications of a UI claim?
- Employer is a regular Michigan Employer (W2)
- Income meets minimum eligibility criteria
"I am a mother of a minor that has a PUA claim, I have all of her information, and want to get updates on why she is not getting payments."
Fraud
What is the phone number can you call to get a hold of a SOM agent?
1-866-500-0017
What does MiWAM stand for?
Michigan Web Account Manager
On the average PUA claim, what is the Cease Date?
Someone opened a PUA claim under my SSN. They did not get any payments, and I was able to take over my account. Is this fraud? Can I claim on the PUA that they opened up?
Yes Fraud
Nah can't claim
How many calls did Team 9 complete from April - July?
A) 10,972
B) 17,295
C) 26,294
D) 35,007
26,294
What should you investigate when someone is locked out of their account?
-Check Help desk to see if account is inactive
-Check web tab to see if the closed date is active
When filing a claim and going through questions of the claimant's former employers, what question comes after
"Are you receiving retirement benefits from "EMPLOYER 1"?"
"Did you last work for "EMPLOYER 1" in the State of Michigan?"
Claimant submits a clear, black and white picture of a copy their ID and SS card.
Fraud
Margaret was seen on Instagram live giving a tutorial on what?
Making the perfect margarita
What does MiDAS stand for?
Michigan Integrated Data Automated System
Name two of the three Alien ID types?
I-551 Permanent Residence Card (Green Card)
I-766 Employment Authorization Card
I-94 Arrival/Departure Record
The profile MiDAS has a feminine name, but are sure the person you are talking with is male. Should you treat this as Fraud?
Nah, we cannot discriminate. But you can always search the phone number and email address to see if they are connected to other accounts.
Margaret look most like which famous historical figure associated to the throne of England?
Wallis Simpson