Easy
What are the 2 plans we have for Wisconsin
Badger Care Plus
Medicaid SSI
Give 1 out of the 2 plans for Michigan
Healthy Michigan
What are the four information that you can use if member doesn't have their ID number
Complete Address
Medicare ID
Medicaid ID
Last four of SSN
What tab should you use when sending an ID Card
Address Tab
What tab/ button do you choose to check the details of all the covered/ not covered services of the member?
Benefit Summary
Which tab would you use to check the previous documentation on the member's account?
General Tab
What are the information you would need to verify a member (HIPAA)
ID Number
Full Name
DOB
(make sure to get the contact number ;) )
What tab would you use if the member received a bill regarding a medical serivce
Medical Claims tab
What tab would you use to check the other insurance of the member
COB tab (Coordination of benefits)
Abbreviation of Wisconsin and Michigan :)
WI - MI
What do you do to troubleshoot a ghost call?
Press *7
What's the second name of your Trainer?
Morris :)