What do I do??
Create ticket for ES.
What is a chat or email (that does not require any additional help) called?
An interaction
Twilight - Bella moved to Forks, WA from which state?
Arizona
I have a student who needs an itemized receipt and a copy of his unofficial transcripts for spring 2020. What articles can I find my answers in? What do I do?
PC - Transcripts, PC - Itemized Receipt/Invoice
Create ticket for supervisor (receipt) and another for ES (transcript)
What do you create when you need to escalate a case to ES, IT, etc. ?
A ticket
Star Wars - Kylie Ren is the son of which 2 characters?
Han Solo and Leia Organa
A student took 1 semester of the old PC curriculum but failed and now it's been a year since she's taken any classes. What articles do I use and what do I do?
PC - Returning Student
PC - Course Retake
Explain the new curriculum and which course she will be in, send link to returning student website.
What THREE things do you ALWAYS need to ask in chats now?
Birthday, email, phone number.
Avengers - Which Famous Chris has NOT been an Avenger? Chris Pratt, Chris Hemsworth, Chris Pine or Chris Evans.
Chris Pine
A BYU- I Online student is frustrated because they can not register for classes. You’ve gone through troubleshooting steps but nothing is working. What do you do and what articles do you use?
Check to see if they are PWOL or ONLINE. If PWOL, send link to form for ES - if ONLINE then direct them to contact BSC (give contact info).
What 2 things do you need to include in an interaction for it to be considered logged correctly?
Article and customer
Harry Potter - What is the name of Harry’s first born son?
James Sirius Potter
A student graduated from PC in the U.S. but is moving to Argentina and will continue BYU-Idaho online there. How much will his tuition be and why - and what article do you use?
He will pay US tuition. It is based off where they graduate from PC from. ONLN - Tuition
If a BYU - I online student needs advising or ES assistance, do you create a ticket? If yes, why. If no, why?
No, there is no advising escalation and ES in ticket is only for PC. For ALL online students we send a link to schedule an appointment and for ES, depending on the student, you send a link or BSC contact info.
Lord of the Rings - Who is the best friend of Frodo?
Samwise