Urgent Care
The link to help veterans find a participating urgent care
What is "community locator" or "find locations" link.
2 eligibilty requirements for community urgent care
What is enrolled in VA healthcare and has been seen for VA care within the past 24 months
Mr. Smith has had a headache, and is now experiencing slurred speech and weakness on his right side.He needs to do what prior to calling 911.
What is "nothing"; Mr. Smith needs to call 911 right away. Prior approval from a VA provider emergency care is not needed. The veteran should seek emergency care without delay.
The cornerstone of VA healthcare: the care team that is the veteran's "medical home"
What is PACT- Patient Aligned Care Team
Actions the veteran should take when accessing urgent care.
What is VA ID and notifying UC staff that they are using Mission Act.
Co-payments for UC depend on these 2 things
What is the veterans' assigned priority group and the number of urgent care visits in a calendar year
Notification to VA of emergency care should be made within this time frame.
What is 72 hours
Veterans can communicate with PACT team easily using this app to request medication refills, request to be called to set up an appointment, etc
My HealtheVet -on line personal health record
The Mission Act UC and Emergency Care benefits can be used here.
What is at participating locations across the US
Location where priority group for determing UC co-pay can be found .
What is demographics page in CPRS under Enrollment Priority
When is it appropriate to use emergency services
What is when life or health is in danger.
Veteran needs a medication refill, what are their options?
What is call 413-584-4040 X 3028 or use My Healthy Vet, allow time for SLOW mail ( ordinarily 7-10 days from time of order)
Helpful information card that can be kept in wallet or screenshot on phone, good to bring to UC visits
What is Urgent Care Assistance Card
The highest co payment a veteran will be required to pay for UC visit
What is $30
Service connected and non-service connected conditions are covered for emergency care
What is "true"
Veteran needs labs drawn, what do they need to know about VA laboratory?
What is lab hours : M-F
(Call for Covid 19 changes)
SPOPC 7:30 AM- 3 PM
NHM 7:30 AM- 4:30 PM
POPC- 7:30 AM- 10:30 AM
Fasting vs non fasting
No co-pay for labs
Results in MHV
Prescriptions from UC can be filled at these locations.
What is VA pharmacy, participating community pharmacies
A veteran in priority group 3 would pay this amount for their 3rd UC visit in a calendar year
What is $0
This is a criteria for "service- connected" (SC) emergency care
What is permanent or complete disability as a result of a SC condition OR treatment of a SC or related condition OR Veteran is participating in Vocational Rehab program and emergency care allows them to return to the program
Veteran gets a bill from a community provider for VA authorized care.
What is call 1-877-881-7618, PACT team can also assist with forwarding problem to business office.