1st Team Meeting

System/Tools

100

When initiating a call to the question line in Finesse you must select this button. 

Consult 

200

Use an asterisk when searching for someone name in this tool should you have difficulty due to their name being lengthy or including multiple last names or a middle name. 

HCSz

300

This tool is used to show appreciation for an employees hard work, accomplishments or support given. 

Motivosity

400

This is the tool that will replace Salesforce Knowledgebase

Fetch

500

Use this tool in Salesforce to gain more knowledge on Salesforce or learn new skills for your development

Trailhead

New Quality Form

100

Recapping the call, offering additional assistance, and closing the call with the correct greeting will each you this score in the Wrap Up section of your new Service Assurance Review (QA). 

5

200

Giving brief answers with no further explanation following the answer will result in a 3 in this section of the new Service Assurance Form (QA). 

Care and Concern 

300

What behavior may have been exhibited in a Team Members greeting to have earned them a 2 in their Service Assurance Review (QA). 

Monotone or Downbeat voice. 

400

The 2 reasons your Service Assurance (QA) score would result in an Automatic Zero. 

Not following minimum HIPAA Verification requirements and/or providing significant wrong education. 

500

Rephrasing the concern to the member, asking clarifying questions and reassuring the member you can help them with their concern will score you a 5 in this section of the new Service Assurance Form (QA). 

Identify Call Reason

Daily Update

100

HSA Bank to HealthEquity HSA Migration

The member was able to begin making contributions to their new Health Equity HSA on this date. 

8/24/2020

200

All credits should be posted by October 15th for this benefit months returned passes. 

July 2020

300

In November Key Cards will be used to replace all of these type of Passes 

SEPTA 10- Trip Passes 

400

A Zero dollar HC FSA election is created for a member when the following occurs. 

A member does not elect in a new HC FSA and has remaining funds in their previous HC FSA that allows for a Carryover

500

Use this article number to learn about COVID-19 Relief for HCFSA and HRA 

SF Article #19285

Commuter

100

When a member contacts us to advise they received a defective Unlimited MTA 30 Day pass from WageWorks, these instructions should be shared. 

Please use the Envelopes located at each train station to return your defective pass. The MTA will determine the value and send you a new MTA card with that value. 

200

According the the CARES Mircosite, WageWorks Vouchers for valid for this period of time. 

6 months 

300

Regardless of the ER set order deadline, if a member orders a this product type, their order deadline will always be the 4th of the month prior to the benefit month. 

Mail and Ride Express Payment

400

If an order attempts to fund to a members ORCA card and that funding causes the balance on the card to go over this limit, the funds will be returned to WageWorks for a credit. 

$300

500

Provide this address to a member if they are needing to overnight their pass back to us.

WageWorks
1850 W Rio Salado Pkwy Ste 101
Attn: Special Handling
Tempe, AZ 85281

Just for Fun!

100

How Many People are on our Team?

14

200

This year was the year WageWorks was founded 

2000

300

This color is a favorite of Ms. Mary Kay

Purple 

400

The pre funding into our HSA at the beginning of the year is called. 

Balance Booster

500

The name of our Team Chat

The Best Team Ever