Fierce Human Tools
A ____is sometimes more active when you’re asleep than when you’re awake.
brain
These are the three types of common reactions to uncomfortable conversations
Deny, Defend, Deflect is correct! Take a moment to brainstorm what each might sound like.
This actor starred in Jack Reacher, Oblivion and Top Gun to name a few.
Tom Cruise
The human body sheds about 100-200 of this each day.
“I'm not saying you have a bad control, I'm saying it could be better.”
Deflect is correct! Instead, try saying something like: “Our shared goal is to help you improve your risks & controls, our suggestions are made with that goal in mind.”
This actor known for his portrayals of real-life historical figures such as Jackie Robinson in 42, James Brown in Get on Up and Thurgood Marshall in Marshall, and for his portrayal of the superhero Black Panther
Chadwick Boseman
A human’s___contributes over 50% of the hand’s strength.
little finger
An example of this type of reaction is “It wasn’t my fault, it was because of _____.”
Defend is correct! A fierce way to respond would be: “I can see how this could have been interpreted differently. Based on ____, I arrived at this conclusion.”
This actress has appeared in many motion pictures and television programs including Money Train, Anaconda and The Wedding Planner.
JLO
The average person ____ about 20,000 times a day.
breathes
“This isn’t about how I tested/reviewed the control, it’s about it not mitigating the risk.” Is an example of what type of common reaction?
Deflect is correct! A fierce way to respond would be: “I want to understand your perspective. Looking at this example from the test, can you share with me how you think the risk was mitigated?”
This actor starred in the remake of Jumanji and Central Intelligence.
The average___is the size of a fist in an adult.
heart
“It’s not my fault the control failed, it’s because you wrote it wrong.” Is an example of what type of common reaction?
Defend is correct! A fierce way to respond would be: “Help me understand how this control language was created, what was the intent?”
This actress is best known for her appearance in Mad Max, The Italian Job, and Snow White and the Huntsman
Charlize Theron