Soft Skills
The ability to understand and share the feelings of another. It is the act of putting yourself in others shoes and seeing a problem from their point of view.
What is Empathy?
Who is Nicole Davis?
A concept of societal friendship and harmony in the absence of hostility and violence.
What is peace?
Ending each call with this phrase.
What is Power Close?
Phrases such as "I can't"; "I'm sorry but..."
What is Negative Language
Our Founder & CEO
Who is Jeff Bezos?
The concept of an ideal state of happiness, freedom and peace within and among all people and nations on Planet Earth.
Be friendly and polite. Don't treat the customer like another customer, we want them to know that they can trust us.
What is treating each customer like a friend?
A behavior that is upbeat tone, smiling when you speak! Excited to talk to each customer.
What is Positive Behavior.
Ciera Mouncil
Who is our Team Manager?
Mental Health Awareness Month.
What it the month of May?
Time AUXED into available and helping our customers?
What is PRODUCTION?
Email sent to customer after each call asking about the quality of your service.
What is HMD Survey?
Amazon's cloud-based voice service available on hundreds of millions of devices from Amazon and third-party device manufacturers.
What is ALEXA?
We can hear it in your voice when you're happy.
What is SMILING?
What is the KC "KNOWLEDGE CENTER"
"Oh no! I apologize for that, that sounds very stressful. I know that if it were for my son's birthday, I would be very upset too" - Phrase
What is APOLOPHRASE
Peccy
Who is Amazon's Mascot?
An excellent method of cleansing your mind from all negative and stressing thoughts. Refresh and think positive. Whenever you feel heavy or burdened, or even when you feel tired of doing work, or feel irritated by something or someone, take a deep breath to relax.
What is Meditate
Working together with TM’s or other ACES members to find possible solutions to known issues.
What is submitting a GEMBA?