Online Help
Topic used to identify decline reasons
What is authorization decline
Icon is used to change the due date?
What is Change Billing Cycle
What is the temporary password to reset web password
What is todays date and the first four letters of the last name
Another name for Hardship Program
What is the Fixed Payment Program
Daily Cash Advance Limit
What is $500
What screen is used to waive a late fee within Merrick Banks policy
What is the statement screen
How many return check fees can be waived within Merrick Banks policy
What is one per 12 months
System used to waive fees outside of policy
What is MAT
Topic used to determine what day a CH will receive a rush card
What is Card Requests-Mailing Schedule
Used to update/ or change the telephone number and email address
What is the Phone/Email Button
Tab used to report cardholder as deceased
What is Special Requests
System used to provide application statuses
What is the application lookup tool
Code used when the bank calls in to inquire or make change on an account on behalf of the CH
What is Code 55
Color of items that must be addressed on every call
What are Items in Red
Viewing the CH pending authorizations is done by using what screen
What is the recent transactions screen
System used to request a day off
What is Dayforce
Name of topic used to identify quasi-cash
What is authorization parameters
Must be done when CH is requesting a lower APR
What is click the Price Change button
When the CHs online account has been locked due to 3 incorrect password attempts, use these verifications before resetting their account
What is username, password or MMN
Refers to a security system that monitors account activity
What is FALCON