Greetings
2 examples of greeting
•What is I hope this email finds you well?
•What is thank you for reaching me (us)?
•What is I hope you are doing fine?
•Wha is hello, good morning, good afternoon followed by the users name?
•What is dear (name)?
SLA to answer an email
What is 24 hrs?
Besides marking your email as high importance this what you can do to quickly engage the reader
What is strong subject field? (key words)
Action of letting the user know who you are
What is introduce yourself?
Mention two types of email in our organization
What is to provide information?
What is to action required?
This is what you can do to manage your mailbox
What is use colours to differentiate between emails?
What is use recipient icons?
What is create folders?
According to the presentation what should be included in the greeting
What is Introduce yourself, well wishes (optional), reason for writing?
Should be included in the body
What is include reason for requisition?
What is ask for concise information?
What is always keep the user posted?
This is what you should do if you want more than 1 recipient to read your email
What is ensure that the people you want to read the email are in the "To" field?