SalesForce
The lead status of a PS you are trying to reach
What is Attempting to Contact
The second most important piece of the budget question
What is Authority
The general price range of eCornell online certificate programs
$2,000-9,000
Window of time PS has to request a full refund.
What is 30 days from enrollment.
Discount Veterans & Activity Duty recieve on our programs.
What is 30%
The list of items that contains follow ups, calendly reminders, emails to send ect
What is Tasks
The most important thing to state before you start asking a PS questions.
What is the call is being recorded for training purposes.
Average Amount of time students spend on the D&I certificate program per week.
What is 3-5 Hours
PS emails you saying they are not interested, the steps to follow:
What is Marking NQ and appropriate call result that matches situation
The document that shows what programs are VA approved.
What is Enrollment Doc
The Minimum Opportunity Guidelines needed to convert a PS
What is NEED & ABILITY TO PAY
Resources to use during Convince
This is the number of years we tell students they have to take their program.
What is 2 years.
Steps to take when PS does not have budget but plans to save money for 3 months to take program.
What is Long Term Follow Up "Needs to save money," Set Appropriate Follow up Task
This GI Bill never expires.
What is Post 9/11.
The SF steps that are taken on a record if a PS does not answer but has a voicemail for the first call.
What is Attempting to Contact, Left Message with Initials, and send Call #1 emaill
PS Has Budget, Authority to buy, Urgency, Trust
What is HOT Opportunity
Payment Options eCornell accepts from Ps's for Pay in full.
What is Paypal, Checks, Wire Transfer, and Debit/Credit cards.
PS is a Cornell Grad and wants to know what the special pricing is for our programs for alumni.
What is 25%
The next step after having full IMPACT with a qualified VA student.
What is send VA documents and CC Veterans Services.
This is the formula to use to calculate how many students should be in your forecast.
What is Backwards Math.
PS wants to start in 2 weeks, has authority and ability to pay, This part of IMPACT should come next.
Ask for the sale!
The greatest discount % EC's are able to use at their own disgretion outside of discount window when student does not have budget.
What is 20%
Accounting sends PAYG email stating your PS's CC has been approved. Steps EC must follow next.
What is update opportunity to Hot, change product to 0.00 (if not already), set follow up task to check on PAYG enrollment.
Student has submitted VA Forms and is approved to enroll. The EC must do this in Destiny.
Create PS profile, Choose student schedule, Apply Discount, Select Wire Transfer, and send details to Accounting & Veterans Services.