Call Basics
Direct Deposit
MCD
Greendot
Other
100
What do you ask for in a PARTIAL VERIFICATION?
Full Name
1/5 last transactions
100
How does the member set up DD with their employer?
They give their routing number and account number to their employer, some employers might ask for a voided check
100
What is MCD?
Mobile Check Deposit is a feature that allows you to deposit a paper check into Chime by taking a picture of it and submitting it through the app!
100
Is there a fee for depositing at Greendot?
Greendot imposes deposit fees ranging from $1-$5, most commonly $4.75.
100
Name the 5 One Direction guys
Liam Payne, Louis Tomlinson, Harry Styles, Zayn Malik, Niall Horan.
200
The hold porcentage on your call has to be less than...
40%
200
How do you obtain the account's information for setting up Direct Deposit through the app?
App instructions: Home Page > Settings > Account Information
App instructions: Home Page > Settings > Enroll in Direct Deposit
200
When is MCD available?
MCD is automatically applied 30 days after a member receives a payroll deposit of $200+
200
Do we have a timeline for this kind of deposit to reflect on the account?
Deposits normally post within 15 minutes but can take up to 2 hours.
200
Canta el intro de Friends
7u7
300
Name the transactions we cannot use to verify
ATM fees
SpotMe tips
Round-Ups
Pending Transactions
Transactions older than 90 days
300
How do you obtain a voided check through the app?
App instructions: Home Page > Settings > Enroll in Direct Deposit > Get Direct Deposit Form
300
How do you know you can cancel the MCD?
Any checks that are "Under Review" can be canceled per member request before they are either accepted/rejected by the Chime team.
300
5 locations where our mm's can deposit through greendot.
7-Eleven
Ace Cash Express
CVS Pharmacy
Dollar General
Family Dollar
Kmart
Kroger
Safeway
Rite Aid
Walgreens
Walmart
300
Choose someone to do a roleplay with
<3
400
What do you ask for in a FULL VERIFICATION?
Full Name
DOB
Last 4 of SSN
1/5 last transactions
400
What happens when the name on the DD does not match the name on the mm's account?
The deposit gets returned to the sender
Extra 100 points if you mention how long does it takes for the deposit to be returned.
400
Timeframes of a MCD
If you submit your check deposit before 5 p.m. ET (2 p.m. PT) on a business day, it will be reviewed that day and will be available to spend at the end of the same business day.
If you deposit it after the deadline, we'll need to wait until the next business day.
400
Can we deposit cash at ATM's?
Can we link Greendot cards to our Chime account?
Members can only deposit cash at RETAIL Greendot locations, NOT at ATMS.
Greendot cards are prepaid cards, not actual bank accounts, and cannot be linked to Chime Accounts.
400
Cuál es la diferencia entre una restricción y una excepción?
Una resticción es para bloquear los horarios en los cuales no puedes trabajar para que no se te agende.
Una excepción es para justificar cierto tiempo que no estuviste conectado.
500
If the mm is unable to use the app while on the phone, what do we ask for?
ONE RECENT TRANSACTION OUT OF THE LAST 5!!
That isn't a login issue >:(
500
Is it for sure that all of Chime's members will be getting paid 2 days early?
No, the early deposit depends on when we get the money, remember that we cannot deposit money that we haven't received.
How are we able to deposit the money up to 2 days early? Extra 200.
500
If a check has already been accepted by Chime, but the member already cashed the check somewhere else, what does the mm needs to do?
The member must leave funds available, as they will be removed.
500
What are the limits for a Greendot deposit?
Walmart being the highest with a $1000 limit, most of the rest being $500.
500
De donde vienen las frutas?
De las flores