General
Who is the CEO of Zappos?
Tony Hsieh
What is the return policy?
Full refund for up to 365 days
What can employees do to commend fellow employees for their hard work?
Gift them a $50 gift card
What does L.E.A.F. stand for?
Leading Environmental Awareness for the Future
What company acquired Zappos in 2009?
Amazon
Las Vegas
What can customers get if they download the app on their phone?
Upgraded to free 1-Day shipping on their next order
What is the employee discount?
40%
How many consecutive years did Zappos appear on the list of Fortune’s Best Companies To Work For?
8
What was the concern with the "More than Shoes" Campaign?
What are the 4 C's?
Commerce, Customer Service, Company Culture, Community
What type of inventory system does Zappos have?
Live (up to date): all items displayed are in stock and once the item is sold out it is removed from the site
What does Zappos look for in people during the hiring process?
Uniqueness and a character/personality that is compatible with a high integrity company
How can organizations begin the process of receiving a donation from Zappos?
Fill out their online donation request application
What did Zappos do in response to the theft of customer information in 2012?
Disconnected its call center
What does Zappos consider to be their best marketing strategy?
Word-of-mouth
What is it called when new hires are given an opportunity to leave after training and receive $2,000?
“The Offer”
What is the name of the campaign to promote compassion and positive perspectives towards humanity, as well as encouraging people to embrace their best self?
“ImNotaBox”
What was the price of all the products during the six hour price glitch in 2010?
$49.95
What year did Zappos generate their first profit?
2007
What program teaches participants about the Zappos culture and how to develop successful corporate cultures?
Three-Day Culture Camp
In 2015, what type of organization did Tony Hsieh decide to transform into?
Teal Organization (or holacracy)
What is the goal of the “Adaptive Mission”?
Offer functional and fashionable brands to make it easier for individuals with disabilities to get dressed
What did the employees who were laid off in 2008 receive?